Tiffany Brooks Email and Phone Number

Responsible for managing and providing quality data and analysis for ongoing and developing projects to improve the quality of care• Improved and manage Medical Staff evaluation (OPPE/FPPE) process• Implemented Environment of Care rounding to keep in compliance with The Joint Commission Standards• Created measures and feedback loop for Environment of Care Rounds• Created and Managed Patient Experience internal Rounding Process• Developed and managed Quality metrics, dashboards and scorecards for various service lines and departments• Provide presentations and reports for various committees and senior leadership• Used multiple systems and data sets to provide quality data for projects• User Admin of various analytical systems (Crimson, Qlik, ActiveStrategy)

Lead projects to train and implement strategic planning software as well as rounding software in to hospital and healthcare clients.• Lead client projects and implementations • Train healthcare clients in using strategic planning and rounding software• Use strategic scorecard to assist clients in defining organization metrics• Assist clients in streamlining data entry

Lead projects to train and implement strategic planning software as well as rounding software in to hospital and healthcare clients.• Lead client projects and implementations • Train healthcare clients in using strategic planning and rounding software• Use strategic scorecard to assist clients in defining organization metrics• Assist clients in streamlining data entry

Analyzed district results after delivering metrics to managers and supervisors as well as acting as Single Point of Contact for district involvement on projects.
•Produced and delivered metrics for 8 Managers, 70 Supervisors and 558 Technicians
•Project Manager for Central Office phase of Energy Saving Project
•Analyzed and recommend solutions for missed customer commitment project
•Evaluated and streamlined district reports to create consistency and increase accuracy
•Collaborated with Energy team to reduce usage

************************
Managed a team of 19 in a dispatch center that dispatched work to internal customers as well as created new application for team usage and participating on district projects
•Oversaw dispatch of work to 558 Central Offices and 727 Central Office Technicians
•Supervised 9 associates in a team of 19 in the Network Dispatch Center
•Developed more efficient work assignments and procedures using process improvement
•Assisted team and central offices in making up to a 69.54% improvement in metrics
•Compiled and tested data for new Callout Program
•Single Point of Contact between the Organization and Line of Business Partners
•Coordinated and scheduled orders from Line of Business Partners for the Organization
•Developed, adjusted and implemented procedures as new technology was developed
•Analyzed, documented and resolved order delinquencies for new customers

Martial Arts Instructor

Summer and Winter InternU.S. Customs and Border Protection, Washington DCCompleted preparation of design standards presentation for architect and civil engineer Constructed yearly spend plan spread sheets Analyzed current projects for project managersEdited presentations for a conference and other meetings