Christian T. Email & Phone Number

Raleigh, Nc, Us

• Serve as the primary point of contact for technical inquiries and issues for assigned accounts.• Build and maintain strong relationships with key stakeholders within customer accounts.• Provide technical guidance and support to customers throughout their journey with PandaDoc.• Collaborate with other teams within PandaDoc, including Sales, Support, and Product, to ensure customer success.• Manage and prioritize multiple customer accounts simultaneously.• Conduct periodic… Show more • Serve as the primary point of contact for technical inquiries and issues for assigned accounts.• Build and maintain strong relationships with key stakeholders within customer accounts.• Provide technical guidance and support to customers throughout their journey with PandaDoc.• Collaborate with other teams within PandaDoc, including Sales, Support, and Product, to ensure customer success.• Manage and prioritize multiple customer accounts simultaneously.• Conduct periodic check-ins and review meetings with customers to assess their satisfaction and identify opportunities for improvement.• Work with customers to understand their business needs and develop solutions using PandaDoc's platform.• Act as a customer advocate within PandaDoc to ensure customer satisfaction and retention.• Implemented custom Enterprise solutions such as SSO for specific IDPs, outbound email custom white-labeling among other product specific features. Show less

United States

- Troubleshooting API / Webhook client workspace setup and custom applications. - Managing support interactions thru chat and ticket channels.- Advance troubleshooting and setup of popular CRMs (PipeDrive, Hubspot and Salesforce) - Delivering exceptional technical customer service to new and existing clients over chat and email. - Inform and train clients about products benefits and their use. - Coaching and teaching other new employees on the Buddy program. -… Show more - Troubleshooting API / Webhook client workspace setup and custom applications. - Managing support interactions thru chat and ticket channels.- Advance troubleshooting and setup of popular CRMs (PipeDrive, Hubspot and Salesforce) - Delivering exceptional technical customer service to new and existing clients over chat and email. - Inform and train clients about products benefits and their use. - Coaching and teaching other new employees on the Buddy program. - Coordinating with the sales team on new / existing leads and opportunities to increase revenue. - Report customer feedback, bugs and feature requests to internal teams.Achievements: June 2022 Top Regional Customer Satisfaction Score - 9.8 Show less

Miami, Florida, United States

-Coached and managed employees using functional skill based career framework.-Ensured KPIs / OKRs were met by enhancing operational processes and communicating roadblocks with product stakeholders to achieve company goals. -Delegated tasks to team members using skill based routing. -Created and conducted training materials and programs to ensure successful onboarding. -Conducting quarterly performance reviews.

Miami, Florida

Informed critical business decisions by compiling key data metrics, financial statistics, and operational elements and creating inclusive reports. Strengthened teams by offering comprehensive technical training and designing informative courses. Contributed to a positive work culture and cohesive environment.Addressed operational gaps following research and assessment of analytics.Enhanced internal processes by managing end-to-end projects and designing Excel spreadsheets that reveal… Show more Informed critical business decisions by compiling key data metrics, financial statistics, and operational elements and creating inclusive reports. Strengthened teams by offering comprehensive technical training and designing informative courses. Contributed to a positive work culture and cohesive environment.Addressed operational gaps following research and assessment of analytics.Enhanced internal processes by managing end-to-end projects and designing Excel spreadsheets that reveal crucial, measurable data.Served as a trusted source of information by executive teams.Operating in a startup environment developing a new market from the ground up. Show less

Greater Los Angeles Area

Ensured competitive sales proposals and effective brand representation by remaining updated on all company products and services. Improved business retention by actively listening to and interpreting client specifications, connecting them with solutions that met their needs. Provided exceptional customer service.- Consistently exceeded expectations, outpacing goals by 12% for 2 years.- Controlled costs and achieved competitive pricing through vendor sourcing.- Optimized product… Show more Ensured competitive sales proposals and effective brand representation by remaining updated on all company products and services. Improved business retention by actively listening to and interpreting client specifications, connecting them with solutions that met their needs. Provided exceptional customer service.- Consistently exceeded expectations, outpacing goals by 12% for 2 years.- Controlled costs and achieved competitive pricing through vendor sourcing.- Optimized product visibility through strategic merchandising techniques.- Promoted timely delivering with accurate pulling and staging of client orders. Show less

Greater Los Angeles Area

Substantiated profit growth by capturing key brand messaging for various products and connecting customers with ideal matches. Incentivized purchases by presenting loyalty program information to repeat customers. Increased overall organization of the store by managing logistics, loading, unloading, and storage.- Exhibited diverse skill sets by assisting front office teams during times of high business volume; solidified positive team relationships and rapport.- Maintained updated… Show more Substantiated profit growth by capturing key brand messaging for various products and connecting customers with ideal matches. Incentivized purchases by presenting loyalty program information to repeat customers. Increased overall organization of the store by managing logistics, loading, unloading, and storage.- Exhibited diverse skill sets by assisting front office teams during times of high business volume; solidified positive team relationships and rapport.- Maintained updated accounts and records following return processing.- Mitigated delivery delays with accurate order packaging and labelling. Show less