Christian T. Email & Phone Number

Raleigh, NC, US

• Serve as the primary point of contact for technical inquiries and issues for assigned accounts.
• Build and maintain strong relationships with key stakeholders within customer accounts.
• Provide technical guidance and support to customers throughout their journey with PandaDoc.
• Collaborate with other teams within PandaDoc, including Sales, Support, and Product, to ensure customer success.
• Manage and prioritize multiple customer accounts simultaneously.
• Conduct periodic… Show more

United States

- Troubleshooting API / Webhook client workspace setup and custom applications. - Managing support interactions thru chat and ticket channels.- Advance troubleshooting and setup of popular CRMs (PipeDrive, Hubspot and Salesforce) - Delivering exceptional technical customer service to new and existing clients over chat and email. - Inform and train clients.

Miami, Florida, United States

-Coached and managed employees using functional skill based career framework.-Ensured KPIs / OKRs were met by enhancing operational processes and communicating roadblocks with product stakeholders to achieve company goals. -Delegated tasks to team members using skill based routing. -Created and conducted training materials and programs to ensure successful.

Miami, Florida

Informed critical business decisions by compiling key data metrics, financial statistics, and operational elements and creating inclusive reports. Strengthened teams by offering comprehensive technical training and designing informative courses. Contributed to a positive work culture and cohesive environment.Addressed operational gaps following research.

Greater Los Angeles Area

Ensured competitive sales proposals and effective brand representation by remaining updated on all company products and services. Improved business retention by actively listening to and interpreting client specifications, connecting them with solutions that met their needs. Provided exceptional customer service.- Consistently exceeded expectations.

Greater Los Angeles Area

Substantiated profit growth by capturing key brand messaging for various products and connecting customers with ideal matches. Incentivized purchases by presenting loyalty program information to repeat customers. Increased overall organization of the store by managing logistics, loading, unloading, and storage.- Exhibited diverse skill sets by assisting.