Toby Sanders Email & Phone Number

Gilbert, Arizona, United States

• Responsible for taking customer calls and email requests.• Sent estimate to customers with follow up a couple days later.• Input orders for customers.• Scheduled installations with customers and installers.• Ensured all orders were fulfilled on time from customer expectations.• Did monthly reports for owner.

• Responsible for sourcing and securing freight from customers. • Work with sales team to develop new leads and customers. • Manage accounts and opportunities to grow smaller accounts larger. • Exceeded sales goals. • Knowledge off load boards or carrier contacts to find carriers for the loads we had secured.

Phoenix, Arizona Area

Fleet manager• Managed over 50 trucks and 200 trailers. • Successfully passed a mock DOT audit.• Responsible for ensuring that company tractors and trailers were maintained using DOT standards and regulations. • Implemented a bulk tire purchasing program and was instrumental in coordinating companies to change those tires saving the company an average of $10,000 per month.• Ensure sub units were available when one of our tractors had mechanical issues. Director of Operations Mexico• Responsible for transportation of freight in Mexico utilizing our Mexican carrier partners. • Grew Mexico business from 5 loads a day to an average of 40 loads per day in and out of Mexico. Increasing revenue from $600,000 to over $5 million annually.• Responsible for operations of 3 warehouses with a combined square footage of 200,000 in Mexico.• Developed a procedure for company trailers going into Mexico and the interchange agreements between our partner carriers in Mexico.Director of Operations• Managed a team of 15-20 customer service agents and fleet dispatchers. • Grew revenue from $1.5 million annually to $20 million.• Aided sales and customers with rate quotes and long term projects.• Ensured all freight moved via various modes of transportation such as LTL, FTL, Air, Charter, Ocean, and Intermodal.• Responsible for brokering out loads when company assets were not available.

Phoenix, Arizona Area

Capacity Controller Sr. • Monitored capacity/volume information for the entire US to insure that freight was moved to plan. • Scheduled daily truck moves to accommodate volume overflow.• Carrier pricing negotiations to reduce cost for ad-hoc trucking moves.• Maintaining fleet schedules, updating with departure and arrival times so that analysis can be done to determine trends and anomalies.• Managed department reports that were used to spot trends and spikes using a cost vs. profit scenario.• Aided IT department write an internal program that allowed us to see potential volume issues more quickly and react faster.Customer Service Representative• Responsible for scheduling pickups, tracking freight for customers, and handling problem shipments. • Work with customers to resolve concerns and complaints.

Phoenix, Arizona Area

• Responsible for ensuring address correction data is processed correctly without error and in a timely manner. • Creating reports to evaluate and improve the address correction process. • Interface with managers to resolve any problems identified. • Work directly with customers to resolve any complaints or problems. • Familiar with unloading, sorting, and loading process within the hub.