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A versatile global leader with over 23 years of experience in account management, business consulting, strategic planning, delivery transformations and optimization, and multi-process program management within a variety of industry verticals. Accomplishments include various assignments within Asia and Europe leading business, HR, and technology outsourced projects. Comprehensive background also includes leading large multi-national HRO transformation projects, working within highly-matrixed delivery organizations, leading globally diverse teams, and managing large multi-national P&Ls.Specialties: • HR business process standardization and transformations• Continuous Improvement• Project Management (PMP) • Workforce Analytics • Client relationships• Shared service center operations• Team leader and development• Process design, re-engineering and improvement• Offshore transition and implementation• Software and application engineering
Mercer
View- Website:
- mercer.com
- Employees:
- 22255
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Global Integration LeaderMercer Jun 2018 - Present
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Global Operations Leader, Multinational Client GroupMercer Mar 2017 - Present
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Director Of OperationsMercer Apr 2014 - PresentHouston, Texas AreaOverall site leader responsible for the management and leadership of shared service teams delivering TBO for Fortune 500 Companies, which includes front office Tier 1, back office Tier 2, and overall client management.
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Senior Principal HrMcdermott International Inc. Mar 2013 - Apr 2014Houston, TxMember of the HR corporate leadership accountable for the design of Talent Management and Talent Acquisition global business processes, strategies and tools. Responsible for directing the implementation of and improvement of systems, process and corporate strategies related to HR. -
Owner/Independent Hcm Process Design And Improvement ConsultantDunlap Consulting 2012 - 2013GlobalTodd Dunlap is an independent business consultant experienced in leading HR process design and transformations for Fortune 200 companies. Using his more than 16 years of BPO experience, Todd helps clients achieve results by assessing and aligning their business goals with technology platforms, shared services operations, and third-party providers to create a production model that delivers results while consistently improving service delivery,standardization, and business/system performance.
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Delivery PartnerIbm Aug 2010 - Dec 2012Director of Payroll Operations in the Manila Delivery Center -
Hr Delivery ExecutiveIbm Global Services 2006 - 2010Lead delivery executive accountable for the end-to-end transition, transformation and operations service delivery for global HR BPO clients. Responsible for driving cross-functional teams across a global delivery model that includes multi-channel contact centers, transactional processing hubs, and applications and hosting services.
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Division Vp - Human Capital ManagementAcs 2003 - 2006The global single point of accountability between clients and the BPO (HR & Finance) service delivery. Accountable for leading multidisciplinary delivery and transition teams across a global production model that includes voice and transactions processing service centers, along with applications development and systems support teams.
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Frequently Asked Questions about Todd Dunlap
What company does Todd Dunlap work for?
Todd Dunlap works for Mercer
What is Todd Dunlap's role at the current company?
Todd Dunlap's current role is Global Integration Leader at Mercer.
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What is Todd Dunlap's direct phone number?
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What schools did Todd Dunlap attend?
Todd Dunlap attended Texas State University-San Marcos.
What are some of Todd Dunlap's interests?
Todd Dunlap has interest in Children.
What skills is Todd Dunlap known for?
Todd Dunlap has skills like Ibm Director Of Operations, Crm, Business Process Management, Process Design, Bpo, Outsourcing, Shared Services, Service Delivery, Vendor Management, Offshoring, Business Transformation, Hr Transformation.
Who are Todd Dunlap's colleagues?
Todd Dunlap's colleagues are Ashish Saharan, Lovepreet Kaur, Germaine Lounds, Mackenzie Freeman, Julie Thompson, Kaitlyn Adams Rn, Msn, Ccm, Claire Goardon.
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