Responsible for the leadership, buildout, and delivery of our internal and customer training programs across both Acute and Senior Living vertical Markets. Partnering with stakeholders to define and deliver the vision for the training functions; partner with product, engineering, and operations to develop content and improve training protocols for internal staff and customers. Driver to leverage training and platform adoption by customers and increased knowledge, efficiency, and confidence of our internal teams.

Responsible for determining and evaluating sales training needs for the organization, developing sales training strategies, curriculum, programs and procedures. Additionally accountable to create, organize and deliver sales training, new hire on boarding events, presentations to senior management, sales organization, and our strategic sales partners globally. Built self paced, adult learning program for the onboarding and training of two cadres of new hires, reducing time to viability by 50%.

Responsible for developing, establishing and delivering sales and technical training strategies and policies to ensure the maximum effectiveness of the sales organization for both our internal and partner channel for the entire portfolio of solutions for Acute and Senior Living markets.

Responsible for the installation, implementation and integration of Stanley Healthcare's RTLS solutions for Healthcare customers. Serve as the primary point of contact for the customer or partner, and am responsible for ensuring successful completion of project deliverables and timelines for pilot & proof-of-concept projects through all phases of project delivery.-Serve as primary point of contact for customer and/or partner representatives during implementation, communicate & coordinate project dependencies, set & manage expectationsCoordinate tasks and resources across multiple, simultaneous projects through the entire project lifecycle-Work through conflicting issues, roadblocks and dependencies; proactively manage risks, changes and communication with project stakeholdersStrengthen business relationships with customers and partners by driving superior customer satisfaction-Prepare and review project deliverables; ensure internal project documentation is complete-Deliver projects per agreed company performance metrics-Driving improvements in delivery methodology for the different types of customer and system implementations

Responsible for consistent and profitable delivery of Facility Management (FM) services to assigned accounts, with an emphasis on CMMS implementation, Process Improvement and Maintenance Strategy. Manage data and integration of processes, overhaul and alignment of systems to support streamlined workflow and KPI reporting, across 60+ accounts, and a variety of CMMS systems. Including Maximo (4.1, 5.2, 7.1), EAMS, TMA Systems, Four Rivers TMS, Angus, eCenter One, Sprocket, Facility Dude, School Dude, Real Suite, GMaint. Additional Responsibilities include:• Development and Deployment of Programs:o Develop, deploy, and implement best in class programs, services and world-class facilities management processes for new and existing accounts. o Policies, processes, and procedures to accounts and manage account operational performance indicators. o Additionally, implement and monitor corporate service offerings and assist with the development of standards and strategies across North America. o Adept at finding ways to get account level buy-in for these programs and processes.• Training and Auditing of Programs:o Perform training, conduct audits of performance and compliance with government, safety, and company guidelines/ requirements at the account. • Lead and Integrate:o Exercise knowledge of offering / product and operational issues and their application in programs. o Work within multiple cross functional teams for new account integration activities, including providing leadership for integration, project development and management.

Implementation of their IWMS for University, Government Agency, and K12 school districts, with four major areas of responsibility:• Project Managemento Created and executed project work plans and revises as appropriate to meet changing needs and requirements. Identified resources needed and assigned individual responsibilities.o Managed day-to-day operational aspects of project and scope and deliverables.• Project Deliveryo Lead project and product orientation sessions.o Conducted and documented requirements definition and fit/gap analysis.o Lead and documented current and future state business process assessment workshops.o Consult with customers related to system setup and configuration.o Prepared and executed test plans.o Prepared and delivered training documentation, materials and content.o Provided go-live preparation and support. o Data Conversion via Pentaho.MS Sql, MySql, Oracle script creationo BIRT report creation and adjustment• Project Accountingo Managed project budget.o Determined appropriate revenue recognition, ensures timely and accurate invoicing, and monitored receivables for project.o Analyzed project profitability, revenue, bill rates and utilization• Financial Managemento Understand basic revenue models, P/L, Offset Accounting practices, and cost-to-complete projections. Accurately forecasts revenue and utilization.Highlights Include: -Milwaukee Public Schools -Boston Public Schools -Wichita Public Schools -California State University-Fresno -Mississippi State University -State of Oklahoma -University of Alabama -University of Maryland -BC -SUNY-Albany -United Airlines

Implementation consultant for the TMS suite of applications, specializing in Facilities and Biomedical maintenance management for hospitals. • Business Process and Workflow analysis• Training of administrators and end users • Server Hardware/Software installation, upgrades, configuration• Data Migration and Conversion – MS SQL• Reporting Design - Component One• Software QA

Responsible for the Installation, Configuration, Administration, and upkeep of 120 Auto Dealerships technology needs including but not limited to: Application Servers, Switches, Routers, PC's, Cabling, Cable Terminations, Serial Devices, Printers, etc. Single franchise locations to Enterprise level Clients. Emphasis on Customer relationships, Sales, Networking, and Redundancy. o Piloted program for roll-out of Fluke Networks LAN Mapshot software. o Created a regional training program for LAN Mapshot and network troubleshooting.