Todd Ratliff Email & Phone Number

Irving, Tx

• Directly responsible for Solution Architecture for client portfolio focusing on CRM, Loyalty and Reminder applications• Successfully managed SDLC process from inception to completion and ongoing for multiple partners• Provided thought leadership, strategic planning and future technology roadmaps to clients• Developed/Maintained technical documentation for both internal and external use• Actively participated in presales planning, analysis, design and POC• Developed staffing, budget, solution and timeline estimates for RFP responses• Proactively identified potential project issues while identifying and recommending optimal solution paths• Integrated hardware and software with the customer's business processes• Spearheaded initiative to increase application performance and proactively raise warnings of potential issues• Automated/Standardized processes and applications while focusing on solution sharing and reuse• Successfully coordinated software, system upgrades and maintenance• Migrated on-premises Oracle Exadata data warehouse to Oracle Cloud • Designed and created monitoring applications to ensure the health of the solution• Analyzed applications and design methodology for proper end to end testing• Managed and escalated service interruption issues (24/7/365)• Prepared reports for executive leadership team, both internal and external, detailing health of engagement• Directly responsible for delivering managed services based on agreed upon SLA’s• Effectively communicated with third party organizations for solution integration• Played key role in mentoring other staff members, both technical and non-technical• Determined organizational strategy for data integrity and validation• Identified alternative technologies that would enhance current and anticipated solutions• Partnered with ETL Lead/developers/testers, through development and testing, to ensure solution success

Irving, Tx

• Managed technology team responsible for delivery of CRM solution designed for healthcare clients• Primary technology point of contact for clients• Provided thought leadership, strategic planning and future technology roadmaps to clients• Participated in presales planning, analysis and design• Developed staffing, budget, solution and timeline estimates for RFP responses• Proactively identified potential project issues while identifying and recommending optimal solution paths• Managed healthcare project implementations from RFP request through production sign-off• Responsible for integrating hardware and software with the customer's business processes• Participated in application performance management and tuning activities• Standardized processes and applications• Coordinated software, system upgrades and maintenance• Effectively communicated with third party organizations• Designed and created monitoring solution for healthcare online solutions• Analyzed applications and designed methodology for ensuring end to end testing• Managed and escalated service interruption issues• Performed analysis and planning of solution outages• Prepared reports for executive leadership team, both internal and external, detailing health of engagement• Created documentation for other functional groups and organizations on how to interface with solution

Irving, Tx

• Managed team of DBA’s, database developers and production analyst• Provided analysis, design and support for solution• Monitored daily activities to ensure SLA’s were being met• Standardized procedures for multiple engagements• Performed software and system upgrades• Scheduled maintenance activities• Managed staffing, budgets and timeline estimates• Responsible for resolution of all processing issues

Irving, Tx

• Supported Oracle 8i/9i production environment for multiple healthcare clients• Logical and Physical design• SQL tuning• Developed ETL routines using SQL and PL/SQL• Developed functions, procedures and packages used throughout the solution to maintain quality/data integrity• Implemented roles to manage user access and security profiles• Managed backup/recovery methodology - test point in time recovery bi-annually• Managed space and worked with teams to plan for future needs• Developed parameter driven archival process• Designed and developed fail-over solution• Performed maintenance activities

Irving, Tx

• Designed, developed and maintained CRM solution for retail/packaged good client• Provided after hours support for daily batch process execution• Migrated solution from Pro*C based solution to SQL based solution• Reduced execution time from 2 days to 4 hours• Developed parameter driven database replication process • Implemented 3rd party scheduling tool to reduce error rate and issue alerts upon failure• Developed meta data driven segmentation process

Irving, Tx

• Developed and maintained software driven system to support direct marketing campaigns• Provided pre and post production support to print environment• Worked with 3rd party teams, both internal and external, to provide data in agreed upon formats• Documented and trained additional team members on solution and requirements • Automated solution for ongoing accuracy and reuse• Provided production support 24/7

Irving, Tx

• Developed and maintained software driven system to support direct marketing campaigns• Provided pre and post production support to print environment• Worked with 3rd party teams, both internal and external, to provide data in agreed upon formats• Automated solution for ongoing accuracy and reuse