Todd Sizer Email & Phone Number

Help our partners maximize the value they realize from the Continuum platform and partnership. Work with sales colleagues to execute on white-space opportunities and collaborate at appropriate points in the sales process, ensure partners have the latest product information, and facilitate new product adoption onboarding (demo/train/setup/set expectations).

Greater Pittsburgh Area

Promote brand awareness while building relationships with existing clients, obtain testimonials and reference sites, and referral possibilities.Achieve specific client retention rates and be a client advocate/liaison.Promote client satisfaction by working collaboratively with other Team Schein Members and Value Added Resellers.Develop content and conduct online training sessions with Value Added Resellers on basic software functionality, as well as onsite training for advanced functions.Create presentation material regarding new product enhancements, industry changes, and marketing ideas to present during monthly VAR webinars. Conduct one-on-one VAR training as needed.Conduct workshops during Annual VAR Sales Summit Conference and Annual User Conference.Seek and leverage opportunities to promote and sell MicroMD products and solutions.Ensure client satisfaction and when client challenges arise understand all the challenges that need to be resolved and engage the correct internal resources to turn-over the challenges for resolution and follow up on progress to ensure resolution is achieved and meets the client expectations.Engage regular communication with clients including more frequent communication with mid-market and enterprise level clients.Perform detailed analysis of current products used before contacting each client. Uncover opportunities for additional services, training needs, interface and other needs. Proficient in use of ZOHO CRM and ProjectManager.com applications.

Coordinate multiple concurrent projects and complete implementation tasks with clients and advise all stakeholders on project status.Coordinate and conduct all phases of the Electronic Medical Records software training plan with end users via web and on-site sessions including basic and advanced EMR training, customization training, EMR Manager training, CMS Meaningful Use Incentive training, and training for additional services such as Patient Portal and Lab Interfaces.Perform technical setup of items such as EMR Manager, Surescripts, RxHub, Interfax, Patient Portal, and various other modules.Provide ongoing assistance, training, and support to multiple clients post go-live and assist the support department and Q/A department with issues, troubleshooting, and testing.Educate clients on additional services offered and provide referral possibilities to sales.Provide feedback on application design/functionality to product development .

Computer Science Department Chairperson; Computer Science Department Internship Coordinator; Academic and Computer Club advisor.Certified Microsoft Office Specialist in Word and Excel.Manage and administrate school’s LAN including security, backup, updates, performance, account management (Active Directory), and resource management.Prepared yearly technology proposal and budget for all technology needs of school.Performed all hardware and software needs including installations, updates, security, performance upgrades, troubleshooting and repair.Provided technical/help desk support to school employees and students.

Coordinated the development of an Online Course Management System to offer online classes to our students over the internet.Created a Student Laptop Program so each student would receive a new laptop, required working with financing, hardware vendors, software vendors, and licensing requirements.Managed the development and implementation of the Bookstore Database Management System project.Managed the development and implementation of the Online Testing System project so instructors can administer tests utilizing the school network environment, thus nearly eliminating paper tests.Developed a new grading and scheduling system that automated and made these systems more efficient.Assisted in development of school’s website content, as well as developed, implemented, and maintained student’s intranet website.Assisted the admissions staff with the creation of advertising/marketing literature and created a database to help them manage their list of prospective students and mass emails.Conducted computer training workshops to public on application programs such as Word, Excel, PowerPoint, Publisher, and Access.

Provided curriculum development for the computer science department including preparation of new courses with the presentation to and the approval of the Pennsylvania Department of Education, as well as accreditation for those classes to be offered for college credit per the Accrediting Council of Independent Colleges and Schools.Scheduled and conducted monthly faculty meetings, as well as determined discussion topics.Created and conducted in-service training workshops to school employees and instructors covering a variety of technology topics and teaching techniques to help make instructional staff become better instructors and more effective in the classroom.Courses taught: Systems Analysis & Design, Operating Systems, PC Management, Desktop Publishing, Web Page Design, Database Management, Spreadsheet Development, Word Processing, Visual Basic, C++, Business Organization, Economics, Business Math, and Algebra.Voted as the “Best of the Best” Computer Training Facility according to readers of the New Castle News.

Taught Computer, Business Management, Algebra and Trigonometry classes.Taught students from very diverse educational, social and financial backgrounds.Worked with other instructors to discuss teaching styles and update course content.Developed creative teaching strategies to make learning the material easier for students of various ages and motivations.

Managed average of 350 clients with average investment assets totaling over $15,000,000.Provided exceptional client support and service both in person and by phone contact.Developed client retention, client satisfaction and new client acquisition marketing strategies.Maintained client account records, transaction histories and account balances.Prepared reports and documents for use during regular client service meetings.Constantly monitored market conditions and created investment and insurance solutions to recommend to clients.Utilized client management software and several financial management software programs.

Federal and State securities licensed Series 7 and Series 63.