Todd West

Todd West Email and Phone Number

Operations Management | Omnichannel | Customer Experience | Contact Center Management | Strategic Planning | Project Management | Process Improvement @ NICE CXone
hoboken, new jersey, united states
Todd West's Location
Greater Reno Area, United States
Todd West's Contact Details

Todd West personal email

n/a
About Todd West

Operations Executive with proven experience directing global multi-site Call Center operations providing comprehensive billing, technical, and customer care support, and achieving exceptional Net Promoter Scores (NPSs). Collaborative problem solver working closely with leadership in executing change initiatives to source and implement improved systems and technology. Known for managing projects/programs to automate processes, improve profitability, and ensure SLAs are consistently met. Motivational manager of cross-functional teams, providing training to support change, simplifying procedures, and fostering a culture of ‘best-in-class’ customer experience.

Todd West's Current Company Details
NICE CXone

Nice Cxone

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Operations Management | Omnichannel | Customer Experience | Contact Center Management | Strategic Planning | Project Management | Process Improvement
hoboken, new jersey, united states
Website:
nice.com
Employees:
5876
Todd West Work Experience Details
  • Nice Cxone
    Principle Technical Account Manager
    Nice Cxone Nov 2021 - Present
    Reno, Nevada, United States
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  • Ciox Health
    Director Of Operations
    Ciox Health Oct 2018 - Nov 2021
    Reno, Nevada Area
    View
  • Ciox Health
    Manager, Contact Center Operations
    Ciox Health Jun 2018 - Oct 2018
    Reno, Nevada, United States
    View
  • Mitel
    Group Director Of Customer Success, Mitel Cloud Services
    Mitel Jan 2016 - Oct 2017
    Reno, Nevada Area
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  • Mitel
    Vp Of Operations - Mitel Cloud Services
    Mitel Jun 2007 - Jan 2016
    Reno, Nevada Area
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  • Inter-Tel
    Vice President Of Operations, Inter-Tel Netsolutions
    Inter-Tel Oct 2000 - Jun 2007
    Reno, Nevada Area
  • Inter-Tel
    Director Of Operations, Inter-Tel Netsolutions
    Inter-Tel Feb 1998 - Oct 2000
    Phoenix, Arizona Area
  • Independant Network Services
    Vice President Of Operations
    Independant Network Services 1996 - 1998
    Phoenix, Arizona Area
  • One-2-One Communications
    Network Operations Manager
    One-2-One Communications 1985 - 1996
    Phoenix, Arizona Area

Todd West Skills

Telephony Sip Trunking Unified Communications Voip Sip Managed Services Ivr Co Location Telecommunications Mpls Channel Partners Hosted Services Call Centers Wireless T1 Ethernet Switches Wan Avaya Ip Cloud Computing Video Conferencing Lan Wan Sales Engineering Acd Broadband Network Design Contact Centers Cabling Ip Pbx Data Center Metro Ethernet Internet Services Cloud Computing Iaas Hybrid Cloud Cloud Applications Hosted Voice Saas Iaas Ucaas Telecommunications Billing Telecom Bss Telecommunications Engineering Routers Cisco Certified Cisco Technologies Network Architecture Fiber Optics Cellular Communications Wireless Broadband Voice Over Ip Session Initiation Protocol Wireless Technologies

Todd West Education Details

Frequently Asked Questions about Todd West

What company does Todd West work for?

Todd West works for Nice Cxone

What is Todd West's role at the current company?

Todd West's current role is Operations Management | Omnichannel | Customer Experience | Contact Center Management | Strategic Planning | Project Management | Process Improvement.

What is Todd West's email address?

Todd West's email address is to****@****lth.com

What schools did Todd West attend?

Todd West attended Glendale Community College.

What skills is Todd West known for?

Todd West has skills like Telephony, Sip Trunking, Unified Communications, Voip, Sip, Managed Services, Ivr, Co Location, Telecommunications, Mpls, Channel Partners, Hosted Services.

Who are Todd West's colleagues?

Todd West's colleagues are Joel Roxas, Jim Bob, Santhosh Rajput, Darpan Wankhede, Luna Simaan, Lirom Hollinger ✪, Thiago Cardoso.

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