Todd Hunt Email & Phone Number

Washington, Pennsylvania

Provided intermediate and advanced support for commercial end-users with Avaya Communication Manager, IP Office, and legacy Nortel telecommunicationssystems. Designed, built, and deployed Communication Manager and supporting servers (System Manager, Session Manager, Control Manager, Session Border Controller, Messaging, etc.) in virtualized environments. Provided post-cut support for new installs and upgrades. Designed, built, and implemented call-center routing in various environments ranging from small businesses up to large enterprise systems. Traveled to customer sites to repair hardware and wiring issues. Built remote access and monitoring solutions while maintaining information security standards. Monitored, maintained, and administered servers in VMWareESXi, Hyper-V,and ProxMox virtual environments. Inspired customer loyalty and strengthened professional relationships through excellent service and communication. Led team of technicians in a help desk environment. Monitored and coached performance standards. Reported results to ownership.

Greater Pittsburgh Area

Managed day-to-day operations of mobility services for end-users across 124 locations in 49 states and Canada. Worked with multiple vendors to facilitate service and support. Provided end-user support, troubleshooting, financial optimization, device upgrades, service changes, device refurbishment and repair. Managed migration to a Bring Your Own Device (BYOD) mobility model.Processed moves, adds, changes and deletes in multiple Siemens/Unify, Cisco, and Avaya PBX environments as well as AVST, Xpressions, Aura, Modular Messaging, and PhoneMail voicemail systems. Managed call routing and adaptations within Session Manager. Managed voicemail and PBX migration from a multi-system environment to a singular solution, including technical changes and end-user communication and training. Submitted and reviewed necessary Change Controls as dictated by PMO. Collaborated with TEM to conduct voice budgeting and optimize spending. Documented network topology by recording Visio diagrams. Worked with multiple vendors to identify and document a full inventory of provided services and direct inward dialing numbers across all business locations. Facilitated ordering and technical changes for migration from local PRIs to centralized SIP trunk for both inbound and outbound call traffic. Managed call recording environment as well as pre-call disclosure announcements. Administered web-based SMS recruiting tool for 1500 internal users.Trained new employees in operation of PBX and voicemail environments.

Cranberry Twp, Pennsylvania

Provided advanced technical support for PCs and mobile devices, including iOS, Android, BlackBerry, Windows Phone, and WebOS to retail and corporate end-users. Identified and resolved mobile network issues and identified areas of enhancement, escalated issues as appropriate. Delivered customer service regarding a wide-range of topics including, but not limited to, billing, warranty issues, and order fulfillment. Resolved escalated customer issues. Was responsible for managing and coaching representatives in areas of customer service, technical support and sales. Tracked results in performance databases. Organized and developed training initiatives for direct and indirect reports. Conducted meetings. Presented performance results to senior leadership.

Cranberry Twp, Pennsylvania

Worked with children ranging in ages from 2 to 12 with behavioral issues and on the autism spectrum. Implemented treatment plans for children and families. Documented progress. Complied with all HIPAA policies and regulations.

Cranberry Twp, Pennsylvania

Provided customer service in a retail sales environment. Maintain sufficient inventory and store appearance. Cashier duties. Acted as interim Commercial Sales Manager to increase profitability and motivate employees.

Beaver, Pennsylvania

Observed the duties and responsibilities of the Sheriff's Office. Provided administrative support.

Indiana, Pennsylvania

Engaged in outbound communication to conduct market research. Clearly presented findings to leadership.

Pittsburgh, Pennsylvania

Communicated with professional contractors as well as property owners to accurately classify areas of intended excavation. Mapped affected areas and relayed information to area utilities for underground facility identification.

Master Of Information Systems And Technology, Management Of Information Systems

A+ Certification

Sociology

Activities and Societies: Alpha Phi OmegaBachelors degree in Sociology: emphasis on deviance and social problems.Various Computer Science.