* Edited and rewrote content for voice, style, and legal compliance.* Examined and revised non-US English translations for linguistic accuracy (AU, CA, GB, SG, IE)* Audited, updated, and published content for Ireland country launch* Tested AI generative tools/LLMs for content* Tools: Ajuda, Oxygen, Paragon, Slack, Workfront* Style guides: AWS, CCM

* Edited and revised content for a mobile optimization project (AWS re:Invent 2023)* Revised 230+ pages, improving UX for 60% of mobile web traffic* Edited content for style, voice, brand, SEO, and UX * Collaborated on template development and style guidance* Tools: Slack, Workfront, Figma* Style guides: AWS, MSTP

* Co-manage four private real estate partnerships* Develop and manage an online retail business* Write and edit marketing, business, social media, and sales copy* Style guides: AP, Chicago

* Edited and revised policy manuals for style, voice, brand, and legal compliance* Fact-checked content to verify accuracy and evidence* Collaborated with graphic designers to enhance visual appeal and UX for content* Revised content to improve search engine optimization (SEO)* Completed 100% of reviews before deadline* Style guides: AP, Chicago

* Collaborated with 40+ business teams worldwide on content strategy for selling partner content (email, news, help pages, and support scripts) in 18 languages and 21 markets* Wrote relevant copy and UI content based on business objectives and user needs* Edited content for style, voice, brand, and UX compliance* Published new and updated content using web analytics, content and project management systems* Increased project progress from 35% to 95% as part of complex, high-priority CMS migration project* Created wiki pages to document best practices for content strategy, tools, and processes* Collaborated on weekly progress report from three data sources for leadership engagement and to show ROI* Tools: Ajuda, Oxygen, Jira, Slack, Workfront* Style guides: AWS, CCM, MSTP

Learn more about Office MAX:https://youtu.be/vg8N77Yti2g* Wrote original copy for error messages, UI text, websites, and informational blurbs* Critically evaluated web articles, API, SDK, and instructional guides for Office developer content (250,000+ users) to align content with legal, style, voice, and brand guidelines* Co-developed and piloted a new information architecture for the Office Graph developer API* For Office Developer content, increased Geopolitical test automation efficiency by 80% by developing a term database to screen false positive reports* Coached Office product development teams (50+ users) and developed training (video tutorials, wikis, instructor-lead-training) for content development and Open Source publishing (Git)* Analyzed data and targeted statistics for data-driven decision making* Style guides: MSTP, AP* Managed vendor staff (2 writers, 1 editor)* Co-led design research, providing actionable usability (UX) data for design teams: >C3 Markdown authoring tool (UI for Git) >Graph API developer experience >OneDrive API developer experience >User Experience (UX) Experts Hub (//oneweek Hackathon 2015) >Developer Getting Started (0-60) (Office 365 Add-ins) >ExcelMashup.com (Excel API Sandbox) >Open Specification Interactive Pivot (OSIP) (search/curation for Web content) >Office 365 Evergreen API (Modern API design)Service awards:* June 2015: Microsoft 15-Year Service Award* December 2006: Microsoft Geopolitical Strategy Service Award* December 2005: Microsoft Geopolitical Strategy Service AwardSHIP IT awards (for contributions to major product releases):2014 | Office 3652012 | Office 20132010 | Office 20102008 | Windows Server 20082008 | Windows Vista Service Pack 12006 | Windows Vista2005 | SQL Server 20052005 | .NET Framework 2.02005 | Visual Studio 20052004 | Windows XP Service Pack 22003 | Windows Server 2003

* Lectured in Human Centered Design & Engineering (HCDE) (College of Engineering)* Developed and presented "Current Practices in Technical Communications" (HCDE 421) to 100+ students* Collaborated in academic-corporate forums* Mentored fellow Lecturers in instructional design and delivery* Mentored students in portfolio preparation and career development* Style guides: AP, Chicago, MLA

* Co-chartered, and lectured in, the Technical Communications program* Developed and presented courses in technical writing, technical editing, and writing style to 500+ students* Mentored fellow Lecturers in instructional design and delivery* Mentored students in portfolio preparation and career development* Style guides: Chicago, AP, MLA, MSTP

* Provided independent consulting in documentation, training, instructional design, SEO, and UX.* Style guides: AP, Chicago

* Managed release of x64 server hardware multimedia products into manufacturing* Negotiated and managed media production contracts ($1M+ per annum)* Reviewed and approved galley copy, blue lines, and media masters* Reviewed and edited software and hardware documentation (SDK, Hardware Configuration Guides, Installation Guides, product data sheets, and white papers)* Developed and tested HTML Help (SGML)* Managed 10,000 volume technical library* Style guides: AP, Chicago

* Crew member, USS Proteus (AS-19) (Apra Harbor, Guam) 1988-1991, MIUWU-104 (San Jose, CA) 1991-1995* Assisted ship captain and navigation officer* Performed ship control, navigation, and bridge watch duties* Planned and completed open-ocean (trans-Pacific) voyages* Conducted weather observations and computed marine navigation data* Procured, corrected, and used navigational and oceanographic publications and charts* Maintained navigation instruments and navigation time aboard ship* Served as Petty Officer in Charge of small boats and landing craft* Coordinated inshore security and surveillance operations with USCG and SOCOM units* Style guides: DOD