Todd Schoonover Email & Phone Number

Troy, Mi, Us

Troy, Mi

Detroit, Michigan, United States

Troy, Michigan, United States

Responsible for leading a team of six Technicians in PC Refresh & MAC activities as well as Helping Hands Support in assisting the Deskside Support Team when they need additional help with their workload. Lead projects to ensure that the timeline is met as well as perform quality control checks on each PC prior to repackaging them for shipment. Manage the Service Now queue & assign MAC Requests to each Technician. Receive & evaluate old hardware & return it to inventory for redeployment or disposal.

Plymouth, Michigan, United States

Responsible for 24/7 executive support for all U.S. based executives, including troubleshooting & resolving issues related to PC and mobile hardware and software, staging new PC’s and mobile devices, installing software and migrating user data to new PC’s and mobile devices. Also responsible for support of the A/V equipment in the Executive Boardroom and conference rooms, including Cisco Telepresence. Manage 3 Deskside Technicians who support the headquarters as well as distribution centers in the United States and Canada.

Southfield, Mi

Responsible for 24/7 executive support for all U.S. based executives, including troubleshooting & resolving issues related to PC and mobile hardware and software, staging new PC’s and mobile devices, installing software and migrating user data to new PC’s and mobile devices. Also responsible for support of the A/V equipment in the Executive Boardroom and conference rooms, including Cisco Telepresence and Barco ClickShare hardware.

Troy, Mi

Responsible for 24/7 executive support for all U.S. based Delphi Automotive executives, including troubleshooting & resolving issues related to PC and mobile hardware and software, staging new PC’s and mobile devices, installing software and migrating user data to new PC’s and mobile devices. Also responsible for support of the A/V equipment in the Executive Boardroom and conference rooms, including Cisco Telepresence, InterCall and Microsoft Surface Hub collaboration hardware.

Dearborn, Mi

Responsibilities included troubleshooting & resolving issues related to PC hardware and software, staging new PC’s, installing software and migrating user data to new PC’s. Also responsible for Ford Credit Executive support, 24/7 support rotation for U.S. based Ford Credit Field Service Managers & Ford Credit Dealer Status Field Service Managers, support of the Ford Credit Disaster Recovery Site, iPhone/iPad deployment & support, and hardware & software procurement.

Troy, Mi

Managed all levels of End-User Compute support including client PC’s (software and hardware), printers and networking for 3000 users at Delphi World Headquarters. Also responsible for 24/7 VIP Support, data recovery, smart hands network & server support, computer and printer hardware repair, troubleshooting/repairing network issues, refreshing PC’s on a three-year rotation, testing future hardware and software and mentoring local onsite technicians.

Troy, Mi

Managed building all workstations for users, as well as testing future applications and operating systems. Secondary responsibility included attending weekly, corporate-wide technical meetings and mentoring local onsite technicians.

Troy, Mi

Tier III desktop support of Windows 95 and Windows 2000 Professional workstations in a consistent office environment.

Detroit, Mi

Responsibilities included Novell Netware 3.12 administration, IBM AIX administration, Windows NT 4.0 administration, Windows 3.1 & 95/98 support and Windows Workstation 4.0 support. Team Leadership was also a requirement, and involved daily supervision of 12 Systems Administrators.

Troy, Mi

Managed a Computer Integration Department with a crew of 12 Computer Technicians that custom built computers to customer specifications. Implementation of quality control procedures, telephone support to corporate and private customers, maintenance of procedure manual, and kept up with ever- changing customer requirements.

Ba, Interdisciplinary Communications & Journalism

Activities and Societies: Varsity Soccer, Phi Mu Alpha Sinfonia FraternityAssistant Director (student position) of the Student Employment.

Mechanical Engineering