Uses SAP modules MM and PP. Inputs into SAP shifts production reports and defect reports.Generating production reports based on the information in SAP & JIT. Assisting with creating the production schedules and production orders. Works with the production supervisors to ensure proper information is being reported on the production reports. Verifying the accuracy of the production reporting by counting production materials on the production floor and reconciles the counts in SAP.Analyzes all material movements related to production such as finished goods bookings and transfer bookings between the SAP locations. Create production reports for operators. Books finished goods into SAP. Reconciles and adjusts inventory as needed. Generates and maintains department’s reports. Perform other related duties as assigned.

Setting goals, monitoring results, appraising performance, and providing counseling, training. Performs standard customer service duties and account management on select key customer accounts. Answers incoming customer service telephone calls and gathers information from the caller to identify customer's needs. Investigates and attempts to resolve customer issues. Dispatches appropriate personnel as needed. Expedite and route movement of incoming and outgoing cargo and freight shipment in airlines, trains, truck terminals and shipping docks. Take request from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges, NAFTA Certificates and Tariffs. Schedules appointments with customers as necessary. Collaborates with billing agent staff on customer related issues. Follows up with customers by telephone as necessary.Investigates and resolves problems escalated through lower level staff. Escalates more complex issues to Supervisor/Manager as necessary. Using QAD System, AS400, SAP, Epicor, ASN/EDI, Protus Faxing System, DCX and Lotus Notes. Processing Sales Orders & Customer request. Cash applications and cash reconciliation, effective credit analysis, collection follow up, release credit holds.