Tolulope Aina

Tolulope Aina Email and Phone Number

Card Operation Specialist (Settlement | Reconciliation | Production) at Stanbic IBTC @ Stanbic IBTC
lagos, lagos, nigeria
Tolulope Aina's Location
Lagos State, Nigeria, Nigeria
About Tolulope Aina

Tolulope is a professional with over 8 years of experience in the Banking industry with Core experience in the Card Operation Space, with deep knowledge of Settlement, Reconciliation and Production of cards. Possess strong analytical and problem-solving skills to effectively make sound decisions with little direction. Established track record in delivering topnotch services, vast knowledge in using different softwares.

Tolulope Aina's Current Company Details
Stanbic IBTC

Stanbic Ibtc

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Card Operation Specialist (Settlement | Reconciliation | Production) at Stanbic IBTC
lagos, lagos, nigeria
Website:
stanbicibtc.com
Employees:
4745
Tolulope Aina Work Experience Details
  • Stanbic Ibtc
    Team Lead Issuing
    Stanbic Ibtc May 2022 - Present
    Nigeria
  • Stanbic Ibtc
    Card Operation (Settlement And Production)
    Stanbic Ibtc Jan 2019 - Present
    • Process over 10000 debit cards and credit cards using the card management system (CAPS), Smart cards and TWCMS• Liaise with vendors (interswitch, Network international, Secure ID etc.) for issues related to card• Execute all card maintenance requests like expiration, pin number, address modification, and loss.• Reconcile and Validate card production Bills from vendors.• Awarded Star of the month within the Card Operation team for outstanding performance.• Received… Show more • Process over 10000 debit cards and credit cards using the card management system (CAPS), Smart cards and TWCMS• Liaise with vendors (interswitch, Network international, Secure ID etc.) for issues related to card• Execute all card maintenance requests like expiration, pin number, address modification, and loss.• Reconcile and Validate card production Bills from vendors.• Awarded Star of the month within the Card Operation team for outstanding performance.• Received Beyond Excellence Awards within the Bank for excellence in deliverables. • Ensured accuracy in card production, reducing errors to a minimal level • Worked with the IT team and other stakeholders on over 10 automation and improvement projects which helped with making our process seamless. Show less
  • Stanbic Ibtc
    Card Operation (Reconciliation And Settlement)
    Stanbic Ibtc Nov 2012 - Dec 2019
    Lagos, Nigeria
    • Act as a point of escalation to resolve customer query and other related issues• Ensure prompt and efficient settlement, remittance and reconciliation of international MasterCard and Visa transactions. • Monitor funding of Nostro account and ensuring all entries posted are accurate.• Settlement of Web acquired international and domestic transactions worth over 10 million on a monthly basis.• Perform a monthly Analysis of Card GL to ensure accurate proof of Balance.• Pilot… Show more • Act as a point of escalation to resolve customer query and other related issues• Ensure prompt and efficient settlement, remittance and reconciliation of international MasterCard and Visa transactions. • Monitor funding of Nostro account and ensuring all entries posted are accurate.• Settlement of Web acquired international and domestic transactions worth over 10 million on a monthly basis.• Perform a monthly Analysis of Card GL to ensure accurate proof of Balance.• Pilot member of the Card Operation team, contributed significantly to the setting up of a robust work process especially for the card settlement team. • Reduced customers’ complaints by 30% through escalated grievance resolution procedure.• Part of a crack team for the reconciliation of some complicated accounts within the E-Business Support Department Card Processing and Management unit.• Demonstrated professional etiquette and manners, improving 20% positive feedback immediately. Show less

Tolulope Aina Education Details

Frequently Asked Questions about Tolulope Aina

What company does Tolulope Aina work for?

Tolulope Aina works for Stanbic Ibtc

What is Tolulope Aina's role at the current company?

Tolulope Aina's current role is Card Operation Specialist (Settlement | Reconciliation | Production) at Stanbic IBTC.

What schools did Tolulope Aina attend?

Tolulope Aina attended Ajayi Crowther University.

Who are Tolulope Aina's colleagues?

Tolulope Aina's colleagues are Taiwo Ala, Ranti-Ade Fagbemi, Ibrahim Suleiman, Oluwabukunmi Adetokunbo, Chukwudi Anyanwu, Omolara Sanni, Femi Olosunde.

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