Tolulope Aina Email and Phone Number

• Process over 10000 debit cards and credit cards using the card management system (CAPS), Smart cards and TWCMS• Liaise with vendors (interswitch, Network international, Secure ID etc.) for issues related to card• Execute all card maintenance requests like expiration, pin number, address modification, and loss.• Reconcile and Validate card production Bills from vendors.• Awarded Star of the month within the Card Operation team for outstanding performance.• Received… Show more • Process over 10000 debit cards and credit cards using the card management system (CAPS), Smart cards and TWCMS• Liaise with vendors (interswitch, Network international, Secure ID etc.) for issues related to card• Execute all card maintenance requests like expiration, pin number, address modification, and loss.• Reconcile and Validate card production Bills from vendors.• Awarded Star of the month within the Card Operation team for outstanding performance.• Received Beyond Excellence Awards within the Bank for excellence in deliverables. • Ensured accuracy in card production, reducing errors to a minimal level • Worked with the IT team and other stakeholders on over 10 automation and improvement projects which helped with making our process seamless. Show less

• Act as a point of escalation to resolve customer query and other related issues• Ensure prompt and efficient settlement, remittance and reconciliation of international MasterCard and Visa transactions. • Monitor funding of Nostro account and ensuring all entries posted are accurate.• Settlement of Web acquired international and domestic transactions worth over 10 million on a monthly basis.• Perform a monthly Analysis of Card GL to ensure accurate proof of Balance.• Pilot… Show more • Act as a point of escalation to resolve customer query and other related issues• Ensure prompt and efficient settlement, remittance and reconciliation of international MasterCard and Visa transactions. • Monitor funding of Nostro account and ensuring all entries posted are accurate.• Settlement of Web acquired international and domestic transactions worth over 10 million on a monthly basis.• Perform a monthly Analysis of Card GL to ensure accurate proof of Balance.• Pilot member of the Card Operation team, contributed significantly to the setting up of a robust work process especially for the card settlement team. • Reduced customers’ complaints by 30% through escalated grievance resolution procedure.• Part of a crack team for the reconciliation of some complicated accounts within the E-Business Support Department Card Processing and Management unit.• Demonstrated professional etiquette and manners, improving 20% positive feedback immediately. Show less