Tom Walker Email & Phone Number

Kansas City, Mo, Us

Kansas City Metropolitan Area

In my most recent role, I was managing the bi-annual operational assessments at 280 locations across the country, ensuring adherence to franchise agreements and identifying opportunities for operational improvement. I performed audits, evaluating compliance with brand standards, and driving initiatives to enhance efficiency, customer experience, and overall performance.Some of my contributions are:* Progressed from part-time worker to General Manager by earning multiple promotions, then transitioned to corporate roles as Business Coach, Operations Analyst, and Performance Manager following restructures.* Reduced average in-store inspection time from 7 to 2 hours, enabling 3-4 stores to be inspected in a single workday.

Kansas City Metropolitan Area

As an Operations Analyst, I was coordinating with management teams and franchise owners at 120 Jimmy John's locations across the Midwest & Southern US, delivering operational reports based on a comprehensive 300-point survey to ensure accurate data and timely issue resolution. Additionally, I managed follow-up communication with franchisees via email and phone to address operational discrepancies, ensuring swift corrective actions and maintaining brand standards.Below are my accomplishments:* Streamlined operational reporting processes, improving data accuracy and ensuring consistent alignment with corporate objectives across multiple franchise locations.

Kansas City Metropolitan Area

One of my primary duties was to coordinate with franchise owners and in-store teams at 30 locations in the Kansas City market to identify operational weaknesses and implement corrective actions, driving improvements in overall store performance. I served as the primary liaison between franchisees and the corporate office, ensuring clear communication and alignment on business goals and operational initiatives.Notable accomplishments are:* Enhanced profitability for each unit by analyzing operational processes, recommending solutions, and supporting management teams in the execution of improvement plans.

Rolla, Missouri, United States

Here, I was overseeing day-to-day operations for a single unit, overseeing a team of 30+ employees, including recruitment, training, performance evaluations, and terminations, ensuring efficient operations and high employee retention. Leveraging strong leadership skills, I was mentoring new General Managers for newly opened locations in the region, ensuring alignment with operational standards and promoting a consistent brand experience across stores. Fostered strong relationships with local community organizations and businesses, increasing brand visibility and driving customer engagement through targeted promotions and community involvement.* Awarded "GM of the Year" at the 2016 Jimmy John's Convention, recognizing top 2% performance among GMs nationwide, with a Rolex as a prize.* Developed cost-reducing tools and policies, achieving a reduction in the average cost of goods sold for the year by a significant percentage point.* Streamlined inventory management processes, reducing waste and ensuring optimal stock levels, which contributed to cost savings and improved product availability.