Barista Operations Manager
Designed, implemented, and scaled a global specialty barista program to complement Salesforce’s premiere hospitality floors.• Collaborated with architects, kitchen designers, workplace services, and projects teams to deliver barista bars in San Francisco, New York, Atlanta, Chicago, London, Dublin, Sydney, and Tokyo. • Implemented a program that supported daily floor service, executive and board meetings, customer meetings, employee engagements, receptions, lunches, and dinners.• Hired and trained staff for our flagship location as well as key positions for remote locations. Further supervised staffing and managed relationships with temp and contract staff. • Coordinated with facilities teams on periodic and required maintenance scheduling, asset management, building access for vendors and staff, shipping and receiving, and on-site and off-site storage management.• Coordinated the design, production, and procurement of a global cafe ceramics standard.• Selected and onboarded vendors for specialty products and services. • Made purchasing decisions based on budget constraints; opened purchase orders, requested change orders, and completed and approved timely expense reports for purchase cards. • Led virtual events during and after shelter-in-place. • Implemented process modifications and improvements during key surges and slowdowns based on available historical data.• Wrote playbooks, guides, slide decks, and other training materials for the program. • Completed monthly and quarterly business reports.• Participated in the vendor selection process for Food Service Management contracts in AMER, EMEA, and Tokyo.• Regularly collaborated cross-functionally with other units of Real Estate and Workplace Services to achieve a united goal.
