* Built a scalable and secure global payment network that processes over 1million payments per month. • Delivered significant cost-savings by re-negotiating ‘win-win’ commercials with our largest business-critical payout partners.• Expanded our local A2A product to 85 markets and launched new innovative payout products (open banking, crypto off-ramp, Virtual Accounts).

• Onboarded 10+ new FX, Payout and Collection partners from Tier 1 Banks to specialist PSPs. • Build relationships from the ground up and lead end to end discussions on pricing, contracts and make strategic decisions on product selection. • Deliver "Product Ready" partners to IT and Operations Teams to ensure seamless integration.

• Assist with the onboarding of banking and non-bank partners, manage KYC requirements, RFIs etc.• Support the existing banking partnership team with partner management tasks, contract management, account opening & closing.• Manage and build reports to provide the team and new partners with a view of product & client usage; values and volumes where required

• Regulator and third-party liaison. Responsible for building relationships with external stakeholders in line with policy. Gather intelligence to inform forecasts and operational capacity plans. • Demonstrated effective dispute resoluion. Resolved complex operational / conduct issues via mediation. Reducing risk of escalation. • Provided SME support during regulatory initiatives (GDPR, Financial Claims and Guidance Act). Acted as the voice of third parties internally to ensure our processes improved the overall customer journey.