Tom Becker Email & Phone Number

Kansas City, Missouri Area

Kansas City, Missouri Area

Operations Manager• Outside sales which include onsite job quotes and estimates for residential and commercial properties looking for Decorative Concrete Solutions.• Oversee daily and weekly scheduling of projects with crew leaders and teams.• Manage ordering and inventory processes to ensure individual job resources and labor needs are met to achieve timely job completion.• Oversee maintenance schedules and record keeping for company vehicles and all tools and equipment• Maintained job safety training materials and coordinated weekly tailgate meetings to discuss topic specific areas of safety for all crews.• Maintained all Material Safety Data Sheet (MSDS, SDS) booklets and materials for shop and company vehicles.

United States

Field Operations Manager• Managed daily operations for Tier 1 Technical Support Call Center and associated personnel.• Developed/maintained monthly ACD reporting for Call Center SLA and KPI metrics.• Managed all aspects of hiring and year end performance reviewsLogistics Manager• Managed Tech Dispatch and Parts Shipment work cells to achieve Service Level Agreements (SLA) for 2000+ installations internationally.• Coordinated SLA variances for Department of Defense (DOD) which included International customs laws, supply chain qualifications, DOD certifications, military clearance and transport compliance.• Ensured Contract Vendor’s compliance for servicing the Veterans Administration (VA) and Indian Health Services (HIS), tracking on-line tech certification training to meet federal audit standards.• Identified dispatch redundancies and coordinated Logistics and Parts cells to develop process improvements towards automated dispatching of customer data, resulting in the decrease of technical dispatch processing by 60% daily.• Coordinate with IS Support group focusing on group needs for future implementation in upcoming software build releases.• Company lead for Out of Continental United States (OCONUS) Technicians, including hiring processes for OCONUS technicians as well as location and maintenance of OCONUS parts depots.