We are both retired and now live in Canfield, Ohio.

Technical Writer

Responsibilities included creation and maintenance of user documentation, online help, and release notes using Adobe InDesign, RoboHELP, and Microsoft Word software for Interop Technologies, a provider of core wireless solutions for advanced messaging, over-the-air handset management, and connectivity gateways. Worked directly with software developers and product owners to develop and maintain user-facing documentation, including installation guides, user guides, configuration guides, technical overviews, troubleshooting and maintenance guides, and release notes for six separate wireless communication products.

Responsibilities included creation and maintenance of user documentation and training manuals using Madcap Flare help-authoring software for SunGard Public Sector, a leading provider of software solutions for local governments and public safety agencies. Responsible for creating release note documentation for a development team in our High Point, NC, office. Also responsible for the creation and maintenance of user documentation for our mobile products, including our police and fire Mobile Data Browser, in Microsoft Word. Participated on three teams using Scrum software development methodology. Also served as departmental backup editor.Developed and presented two modules, Business Writing and Grammar Fundamentals and Business Writing: The Importance of Style for in-house classes, our annual employee conference, and our user group conferences for our customer base. Earned Certified Presenter status from our Training and Development department in July 2009.

Responsibilities included creation and maintenance of user's guides, installation manuals, RoboHELP help files, and various other types of documentation in support of our loan origination products and for numerous interfaces for this financial software company. Also served as backup administrator for customer service Web site.

On-site technical writer for Army IMCEN Help Desk Support Services at the Pentagon. Responsibilities included creation and maintenance of user's handbook for new domain customers; creation of brochures for laptop loaner users; creation and revision of SOPs and the employees' handbook; documentation of selected Tier I and Tier II service technician procedures; development of flow charts, network diagrams, and floor plans (Visio); and revision and maintenance of various general office documents. Also absorbed all graphic illustration tasks for our group. Position required secret clearance.

Responsibilities included compilation of information on closed help desk calls for weekly and monthly reports, assistance with LAN certification documentation, and revision of various general office documents (hired by BTG, Inc., in same capacity when BTG won Help Desk Support Services Contract). Position required secret clearance.

Production lead responsibilities included assignment of editorial and word processing tasks to a staff of three technical editors and one word processor, development of production schedules, development of written bids for proposed production tasks, production of two weekly status reports for departmental dissemination, coordination of technical editing and word processing functions, coordination of scheduling with the technical writing group, and timecard oversight. Position required secret clearance.Lead editor responsibilities included scheduling editorial and Interleaf TPS training sessions; refining and maintaining editorial guidelines; performing technical edits of user manuals, training guides, and operator handbooks; developing grammar and punctuation modules for editorial training; and evaluating staff performance.

Group responsibilities included preparation of change requests against the baseline requirements documentation; ensuring conformance with the Space Station Freedom Program Document Standard and accepted standards of grammar, punctuation, and usage; reviewing program-wide change requests during a screening process to ensure that they were correctly configured for submission to the Space Station Control Board.Individual responsibilities included logging, tracking, and developing incoming change requests and interfacing with the engineering community. Also responsible for assigning editorial and graphic arts tasks to staff of five technical editors and one illustrator. Wrote portions of the documentation standard for the Space Station Freedom Program and also contributed two chapters of the departmental SOPs. Additional responsibilities included developing employee evaluations, monitoring time cards, interviewing potential employees, performing substantive edits of documents according to corporate and GPO Style Guide standards, and performing all tasks on-line in Interleaf TPS, an integrated graphics and word processing software package required by NASA.