Improving the payment performance for 50.000+ merchants. My teams at Mollie implemented Klarna payment methods, multicurrency and AI based fraud detection.

Within a team of developers, business analysts and customer journey specialists I am continuously improving the experience for our customers and the profitability of Coolblue. Responsible for the technology of our accounts, payments and ordering processes. Improving the security of our 4 million customer accounts and offering them easier login options. Integrating Adyen within Coolblue's payment systems, both online on our website and offline in our stores with Adyen PoS. Making the checkout a bit better everyday by experimenting, measuring and implementing what works best for our customers. This also applies to the software we develop for our back office: the more effective my colleague from operations can work, the happier our customer will be.

Finding solutions for Coolblue in multidisciplinary Scrum teams. Learning a lot while working hard on online payments, ordering, registration, login and customer recognition. Scrum Master in all the teams I worked in.

Making customers smile through telephone, e-mail and social media. Received quality training on delivering top customer service, conversation techniques and sales.As member of Coolblue's award-winning web care team I made customers smile via Facebook, Twitter and Youtube.

Provide exam training on Constitutional Law, Criminal Law and Private Law for B.A. students.

Writing legal complaints, drafting contracts, jurisprudence research and managing the file archive.

Stichting Rechtswinkel Rotterdam provides free legal aid in the Rotterdam area. In this position I have advised clients in the field of Labor Law, Contract Law, Consumer Law, Tenant Law and Property Law. Member of the Consumer Law committee; responsible for the contacts with professionals in the consumer law field and the level of expertise of the 25 person staff on Consumer Law. Member of the Consultation committee; responsible for the quality of our consults and the consultation schedule.

Responsible for the external relations of the Meesterweek 2010; this includes the 32 sponsors, professors and institutions participating in the organization of several event. Managed a budget of € 70,000.Development of Meesterweek services; (online) advertising, company presentations, recruitment meetings with students.Organized the Recruitment Day; 17 participating law firms and government institutions, 150 participating students.Awarded with the Dean Certificate of Merit by Dean Kroeze of the Erasmus School of Law