• Lead team of 5-7 techs supporting 1,645 PCs and peripherals in 111 schools throughout 22 states and home office. Maintain rotating weekly schedule of technicians to ensure help desk phones were covered during all required times of the day in supporting East through West Coast locations. Versed in WebHelpDesk software used for recording all service calls through the help desk including tracking and reporting. Set-up databases for multiple departments including request types and users.• Responsible for the documentation, maintenance, analysis, troubleshooting, repairing and replacing of computer systems hardware, software and computer peripherals. • Collaborated with development team, business analyst team and third party vendors in software testing, documentation and implementation to include POS and document tracking. • Purchase and maintain licensing for software applications utilized throughout the company including MS Office and Adobe products. System compatibility and software requirements determined through collaboration with department heads. • Responsible for all aspects of multi-function printing capabilities throughout the company for 148 MFPs to include purchasing, leasing, maintenance agreements, support tracking, and replacements. Analyze each location’s requirements including usage to determine deployment of model. Oversaw the implementation of digital scanning projects throughout the company including scan to folder and document tracking. • Average school hardware supported includes: Standard secure Win7 imaging with Citrix Receiver and Teamboard software if required. Oversaw Windows 7 upgrade project for 1,645 PCs and laptops. • Maintain secure PCs with KACE utility deploying windows patches on scheduled runs and provides the ability to push out software, icons, quick fixes in seconds to all desktops.

Responsibilities included documentation, maintenance, analysis, troubleshooting, repairing, and replacing of computer systems hardware, software, and computer peripherals. Supervisor of three levels of IT Support Technicians who fielded IT calls from Home Office personnel, 19 schools , 36 salons, and 35 stores. Installed a corporate network from ground up and provided support to users as they were being added.

Performed coding, debugging, and testing of single-user/multi-user Point –of-Sale systems written in Progress. Applications included a back-office system for downloading and uploading data to and from AS400 system integration of hardware and software for four separate POS systems. Conducted training of PC Technicians.

Network Administrator (SPC) Network Administrator responsible for the daily maintenance and operation of military academy’s local area network which included 26 servers running SCO Unix.Instructor, Office of the Dean (SPC) Instructed staff, faculty, and cadets on various PC uses including LAN, Office applications and other miscellaneous applications provided to cadets. Performed daily maintenance on computers.Honorable Discharge

dbIII database developer and battalion tape librarian