Tom Ridge Email & Phone Number

Coaching and leading teams to deliver impactful customer outcomes using lean and agile methodologies. As a Senior Delivery Lead, I enabled teams to develop their own ways of working, and fostered environments of safety and collaboration. Key outcomes and responsibilities included:• Managing, leading and coaching teams, focussing in our core performance experience and calibrations • People management of engineers and quality analysts• Building teams through hiring, and delivery• Technical direction, guidance, and mentoring• Accountable and responsible for successful delivery outcomes• Collaborating with Product managers to build roadmaps and iterative release schedules

Delivery Lead and engineer for a distributed, remote team. Responsible for line management of up to 8 direct reports, stakeholder management, team health, and delivery outcomes. Contributed as an individual contributor and as technical lead. Provided coaching and facilitation to help build a culture of safety and empowerment.Key outcomes and responsibilities included:• People management of engineers within the team and externally• Accountable and responsible for the successful delivery of high impact capabilities for the product enabling our customers to launch wholistic performance cycle experiences• Collaborating with team leadership to design and build product roadmaps• Building strong collaborative relationships across the business• Coaching to apply agile and lean values and principles• Delivering high impact projects outside of the team improving our products stability and performance• Designing, building highly scalable, performant software solutions to our customers

Responsible for designing, building, and leading the successful delivery of various solutions across a number of our products. Working within and collaboratively leading teams as one of Culture Amp's only remote team leaders.Key outcomes and responsibilities included:• Built a scalable, performant, event-driven solution to power our trend reporting• People management of engineers• Coaching and mentoring of engineers• Seconded to design and built a scalable, extensible, and performant micro-service to enable our performance product to send communications via slack on time and with no bugs• Shaped and contributed to the engineering culture within our performance product, with a strong remote communication culture and growing the tech lead community• Within a 2 week secondment, scoped, designed, and built a survey comparison solution that saved 103 hours of support load/month• Designed and delivered key customer privacy improvements in our reporting platform• Built cross-company relationships and collaboration, particularly in our Customer Success and Customer Support areas• Through key long term improvements and changes reduced all incoming support requests to our reporting product by 30%• Delivered 18 impactful customer releases in 6 months

Responsible for designing and building scalable, secure solutions within the reporting space of our engagement product. Key outcomes and responsibilities included:• Rapidly prototyped and then delivered a scalable, performant reporting visualisation capability• Supported and grew other team members• Improved and expanded our report filtering, improving confidentiality needs• Regularly contributed to engineering culture with brown bag talks

Responsible for architecting and building full-stack bespoke client solutions, client management, and mentoring other engineers.Key outcomes and responsibilities included:• Managing and consulting with clients to surface requirements and define project scope• Manage and direct delivery of software projects within timeline and budgetary constraints• Improve engineering quality and processes throughout the business• Provided regular lunch and learn sessions for colleagues• Recruited and mentored team members• Fostered a strong, supportive engineering culture• Leading the team rituals and standups

Spring Hill Brisbane

Responsible for designing, building, and maintaining a Content Management System platform, and a social media platform.Key outcomes and responsibilities included:• Delivering an early prototype for a new product• Designing, building and maintaining key functionality

Brisbane, Australia

Responsible for designing, building, and maintaining solutions for our clinical e-learning platform and services management software.Key outcomes and responsibilities included:• Liaised with stakeholders (internal and external) to develop maintainable, robust solutions.• Drove adoption of frameworks and version control to improve our productivity, reliability, and maintainability of our software.• Built a stronger feedback led engineering culture• Provided support directly to external users.• Providing training and support for colleagues on tooling and best practice