Tom Kirkpatrick Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, Nc

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Charlotte, Nc

Develop long term client relationships by exceeding customer expectations. Manage several accounts and a team of service delivery managers (SDM).Key SDM functions:- Daily Operations- Client Relationship Management- Project Management- Incident Management- Account services plan (ASP)- Runbook- Issue tracker & management- Business reviews (SAR)- SOW compliance - Contract support & delivery- Field resource management- Billing process support

Duncan, Sc

Develop long term client relationships by exceeding customer expectations. Provide client support from sales presentations to quarterly reviews and from new product introductions to production launches. Dedicated to 3 clients representing $6 million revenue/year. > Manage cross-functional team delivering: - Fulfillment: consistently exceeded PO receipt to shipment metric. - Quality: improved yield 11% from 89% to 99.9%, plus reduced scrap 15%. - Engineering changes: consistently exceeded turnaround time metric. - New product introductions. > Resolving issues: all root cause, corrective actions completed on schedule. > Developed and implemented five SAP projects resulting in additional customer services and generating over $250K in added revenues. > Planned and managed concurrently 2 account transfers from California to South Carolina

Mooresville, Nc

Managed 8 clients and cross-functional project teams. Directed prospecting, sales presentations, forecasting, quotations, planning, order fulfillment, project management, engineering changes, customer issue resolution and satisfaction. Directed and developed Cellnet, the company’s largest account, resulting in record revenues and profits: shipped 22.6M units generating $108M revenue over 3 years.Managed complex logistics and order fulfillment for 12 products manufactured by third party supplier in Asia and distributed to customer locations in the US.

Charlotte, Nc

Managed and marketed total solutions for Lucent, Ciena and Motorola from new product development (including design services and prototyping) through the product life cycle and account close-outs. Responsible for sales, quotations, contracts, customer satisfaction, account growth, P&L and accounts receivables. > Exceeded customer metrics while directing transfer of half of Lucent’s business to a lower cost sister site in China. > Directed a complex, multi-product transfer from Motorola, resulting in on-time customer deliveries and no interruption to the supply chain. Received corporate certificate of recognition. > Managed 3 large projects (2 Motorola, 1 Lucent) for internal and external product and account transfers, and led cross-functional teams in consistently exceeding goals.

Aas, Electromechanical Technology, 3.6 Gpa

Activities and Societies: Tau Theta Sigma Engineering Honor SocietyDean's List

Ba, Business Administration, 3.4 Gpa

Dean's List