Delivered the following Training courses at Kia's Training Academy :Welcome to KIA - Induction programme for new starters in Sales, Service and After-salesKIA Genius Programme - Induction programme for KIA GeniusesSuccessful Recruitment - Management programme covering the Recruitment process, Competency Based Interviewing, Employment Law and Employee InductionEffective Team Management - Management programme covering Performance and Team Management Effective Selling - Sales programme for Sales ExecutivesFamily Like Care - Customer Care programme for all non -Management Family Like Care - Management programme covering Employee Engagement Delivered Various Sales and Product Training for National Car launches for the Picanto, Rio, Ceed, Optima, Sorento and Sportage

Assessing candidates to achieve their IMI accreditation for Customer Service and Sales.Delivered Virtual Classroom Training for Vauxhall's IntelliLink system integrated with Siri Eyes Free across their range of dealerships.Delivering Virtual Classroom Training for the launch of the new Vauxhall CorsaDelivered various classroom and in dealership training to support Employee Induction, Car launches, Sales, Negotiation & Closing, Product training, Test drives and Telephone techniques in the Automotive industry. Clients include:Vauxhall, Chevrolet and CitroenCar Launches Astra GTC, ZafiraTourer, Meriva, Corsa and Combo Van

Design and delivery of Crisp Induction Programme covering:Client and Candidate Management Competency based Interviewing - Strength and Skills assessment Interview Coaching Market Analysis and Account PlanningSolution Selling Negotiation and Objection HandlingSocial Networking New Business and Lead GenerationClient VisitsThe Temporary and Permanent Process

Working as a Business Consultant/Trainer advising on Management and staff development through observation, interviewing and skill gap analysis. Design, development and implementation of an Appraisal system with extensive coaching to ensure successful application and to support culture/behavioural change. Training Programmes include - Social Styles, Time Management, Management and Appraisal training.Coaching and Training Senior Managers on procedural changes needed due to changes made by the CQC in how Care Services are inspected.

Delivering Training and Coaching to the EW team covering the following areas:Social Styles Non Verbal Communication Active ListeningRapport Building & SignpostingCompetency Based Interviewing Interview CoachingDelivering motivational FeedbackSales Training Creating Value PropositionsHandling ObjectionsNegotiating skillsGenerating New BusinessCandidate AttractionCandidate Management Candidate Marketing & ProfilingCandidate MatchingClient VisitsClient Management Planning - Time Management

Delivering Sales training through Motiv8 Ltd to Constellium Managers in Germany and America. Developing value propositions to enable greater sales, increased profit margins and improved business relations. Increasing awareness and maximising client interactions through non verbal behaviour and improving confidence and performance through Power Poses.

Designed and delivered various classroom and in dealership training to support new car launches and Sales/Product training in the Automotive Industry. Designed and wrote the training material for the UK launch of the Kia Picanto and Rio. Designed, wrote and co-delivered training for the launch of the Kia Picanto in Sweden.Clients include Renault, Peugeot, KIA UK, & Sweden, Toyota, Ford and SuzukiCar LaunchesPeugeot 208, Suzuki Swift, Renault Electric Cars, Ford Transit and KIA Picanto (Sweden)

The Mentor Group is a People Development Consultancy specialising in Sales Transformation and Organisational Leadership with global delivery capabilities across Americas, EMEA and APAC.Accredited by the Chartered Management Institute and the Institute of Leadership Management, Mentor are actively supporting over one hundred leading organisations across all sectors to ensure they achieve and exceed their business goals. As an Account Manager I manage a number of clients adding value to their business providing consultancy support and sustainable training solutions. Our approach of immersing ourselves within the business and working closely with both business leaders and staff is key to our understanding of the business and its challenges. This process enables the effective design of bespoke solutions tailored to both the company and its individuals with measurements of success established and agreed prior to programme delivery. As behavioural change tends to happen over time and to ensure our training is sustainable we focus first on empowering and supporting senior team members to be effective coaches to drive forward training application. This approach creates a coaching culture and an environment of continuous support and development and provides accelerated performance improvements and guarantees our clients a strong return on investment.

Design, development, training and mentoring 18-24 yrs old throughout their three year work based learning to support NVQ Accreditations in IT, Customer Service and Health and Social Care Programmes include- Time Management, Communication skills, CV Writing, Interview skills

Responsible for all the design and delivery of the companies Sales training. Delivery of Induction programme, Continuous development and Management training.Business Consulting, trouble shooting and skill gap analysis within the network coupled with design and delivery of appropriate training solutions. Designed, developed and delivered a number of new business critical programmes to reflect both the need of the business and current market conditions. Re-designed the reporting and evaluation process to enable measurable learning solutions and support long term behavioural change.