Tom Mallory Email & Phone Number

Wheeling, IL

• FedEx Ground Delivery Driver (C-Class Straight Truck)
• Provide package delivery and pick-up services to commercial, industrial, and retail customers.
• Maintain the highest standards of safety and customer satisfaction.
• Coordinate resolution to quality and customer by keeping all external and internal customers/stakeholders updated on status, progress, and completion.

Rosemont, IL

• Provided post-sales technical and warranty support to both newly installed and existing lighting projects. Troubleshot to root cause, provided direct feedback to manufacturing and engineering. Coordinated solution.
• Managed numerous field issues at a time keeping all external and internal customers/stakeholders updated on status, progress, and completion.
• Provided direct feedback to engineering and factory to identify, contain and eliminate quality issues.
• Provided direct feedback for the change and improvement of corporate catalog and sales literature.
• Created product and process training materials. Trained both existing team and new hires.
• In 2016, I was chosen and sent to Signify headquarters in Eindhoven, The Netherlands to evaluate and consult on new operating system.

Rosemont, IL

• Sole key account contact for several large OEM and national account customers.
• Main escalation point for the management and resolution of large complaints.
• Negotiated contracts and bids with electrical contractors on large lighting projects.
• Established and maintained business relationships throughout the customers’ supply chain (distribution, rep agencies, electrical contactors, etc.).
• Assisted all relevant Business Groups in the management of CoNQ budget targets and commitments.
• Managed the optimization of existing processes and the design of new ones based on the templates of best practices.

Schaumburg, Illinois, United States

• Acted as liaison to help to transition the acquired Energy Savings ballast and dimming control designs into the Universal Lighting line of products with my in-depth knowledge of their products and processes.
• Developed presentation and training material for internal support departments and outside sales agents.
• Provided technical information and assistance to fixture manufacturers, specifiers, electrical distributors, sales agents, and electrical contractors regarding the specification, cross-reference, compatibility, and.
• Provided Warranty Support in the form of troubleshooting (by phone, by e-mail, or in person) nonconforming applications for domestic and international customers, processed Warranty Claims, and coordinating the delivery.
• Established and maintained business relationships with both existing and potential customers.

Bachelor'S Degree, Technical Management

High School Diploma, High School Courses