Researched and evaluated high risk debit card transaction information and card activity. Wrote, maintained, and implemented card rules, criteria, and code to prevent fraud and freeze cards when applicable. Reported fraud trending to department heads and clients.

Identified fraudulent activity and high risk transactions, protected company assets, and approved/declined high dollar transactions. Conducted background checks on customers and purchases. Researched and evaluated client information, transaction details, credit card and debit card activity. Reported fraud trending to department heads, individual brands, and maintained database of perpetrators. Protected brands and boutiques from fraudulent impact and optimized sales revenue. • Contributed to record years for company in highest overall sales, highest sales growth, highest unit movement, highest unit growth, and lowest amount of fraudulent transactions and dollar loss in 2017, 2018, 2019, 2020, 2021, and 2022. • Consistently ranked 1st in “no chargebacks”. • Protected company from fraudulent transactions in excess of $2,000,000. • Consistently alerted department heads of new and developing fraud trends, impacted brands, and geographical and seasonal patterns.• Assisted Finance Division with submitting multiple credit card and debit card refunds, as well as removing pending authorizations for cancelled orders.

Monitored and detected unauthorized debit card activity on customer accounts. Identified fraudulent activity, protected customer accounts, and tracked impacted debit cards. Reported fraud trending to department heads and clients. Protected linked and associated accounts from fraudulent impact. Interacted with clients and supporting fraud teams regarding debit card breaches and retailer compromises. Implemented alternative payment options and flagged accounts for travel for customers. Assisted in Reg E and Reg Z claims for chargebacks. Applied provisionals when applicable. • Consistently ranked 1st in 100% customer satisfaction. • Recovered funds from fraudulent transactions in excess of $200,000. • Consistently alerted department heads of new and developing fraud trends, impacted merchants, and geographical and seasonal patterns.

Identified sales trending and marketing opportunities for bank products. Tracked demographics, sales, and marketing trends via proprietary databases. Sold, marketed, and promoted: Bank of America credit cards, tiered interest checking accounts, mortgages (refinance packages, home equity lines of credit, and purchases), homeowner’s insurance, term life insurance, and privacy assist.• Consistently awarded and recognized for Top Sales Performance out of 200+ person team.• Consistently assigned to increasing sales and product share for individual contributor, team, and department levels.• Accounted for 25% - 33% of department sales transfers monthly.• Developed and incorporated sales scripting, sales rebuttals, and sales literature for department and training division.• Applied findings toward proper financial packages and products tailored to customer needs and goals. • Recommended financial strategies, refinancing packages, and debt consolidation plans. • Trained new associates on sales, required systems, and policies and procedures. • Managed sales teams in manager’s absence. • Assisted homeowners with understanding loan parameters, taxes, and insurance and escrow.

Monitored, researched, and reported product trends, and analyzed promotions and consumer insights for the Dallas Symphony Association. Analyzed sales, ticket pricing, and performance information. Estimated and reported impact of sales strategies and promotions via proprietary database. • Improved quality of data by implementing new sales analysis measures.• Successfully recommended and implemented strategies. Identified sales, subscription, and marketing opportunities.• Tracked donor information, subscription packages, buyer demographics, and consumer insights. Collated qualitative information based on customer experience after concerts, including customer demographics and purchase behavior. • Managed product/marketing budgets and regulated expenses.

Monitored, researched, and reported product trends and analyzed promotions for Frito-Lay. Analyzed sales and transaction information and consumer insights, including demographics, on product, shopper, store and merchandising levels. Collated share percentages for dollar sales and volume sales, purchase occasions, and items by buyer, market, retailer, region, geography and channel. Monitored impact of POS merchandising via sales trending, consumer behavior, demographic profiles, and dollar sales movement, in addition to licensing appeal. Studied product mix and cross-purchasing behavior (via product, retailer and demographic groups). Estimated and reported impact of sales strategies and promotions via store audits and databases (Citrix, Spectra and Krystal). Recommended strategies, identified sales and marketing opportunities, and identified competitors for Frito-Lay via syndicated store and consumer data. Monitored performance of holiday, big event, merchandising and licensed promotions.• Designed and implemented new sales measures.• Recommended co-branding opportunities through movie, sports, and condiment licensing to increase revenue.

Developed promotional ideas and conducted quantitative and qualitative research for movie department, as well as track viewer response via questionnaires and surveys (tracking demographics mostly via gender, ethnicity, and various age groups). Analyzed sales and transaction information for McDonald’s. Conducted on-going sales projections, as well as profit and loss impact analysis for McDonald’s. Attended various focus groups testing new products and campaign effectiveness.• Improved quality of presentations by consolidating data and charts. • Monitored, researched, and reported product trends and promotions for McDonald's via proprietary databases (Mentor and Perseco).• Successfully implemented profit protection programs for McDonald’s during periods of sales decline.• Compiled qualitative and quantitative findings for presentations. • Developed sales strategies and promotions for McDonald’s and movie clients.• Designed and implemented new sales measures. • Enabled sales analysis by product category, day part, and promotional effectiveness.