Tom Matulonis Email & Phone Number

United States

•Responsible for the mentoring and development of newly hired service engineers.•Handled escalation resolution for difficult optical, thermal and fluidic problems on the HiSeq X, HiSeq 2500, MiSeq, DNA sequencing systems•Provided highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex genetic sequencing systems•Installed, upgraded, repaired, and maintained genetic sequencing instruments in the Northeast Region•Troubleshot system level issues which involved components relating to electronics, mechanics, fluidics, optics, consumables, and software•Provided optical alignment training for Field Service Engineers pertaining to the new HiSeq X platform at the New York Genome Center•Responsible for editing, writing, and modifying Service and Training manuals, Field Service Bulletins, and Standard Operating Procedures•Assisted with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to customers, Field Applications Scientists, and Territory Account Managers•Managed a local stock of service parts.•Worked in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades, and ensure contract renewals