At Pacific Dental Services I provide executive-level leadership with full P&L accountability, generating annual revenues exceeding 3 million. I oversee day-to-day clinical practices, and maintain regulatory compliance in regards to safety and standards of care. One of the most important aspects of my job is to act as customer service ambassador ensuring continual client service improvements. I accomplish this by developing and implementing formal clinic policies and procedures that guide dentists and professional staff to deliver consistent standards of care according policies. Through my leadership We saw an increase in revenue by 30% and year or year growth over 20%.

Terry C. Ramsey is a private Pediatric Dental practice generating 1.25 million annually. As the Branch Manager I ensured the smooth operation of the dental office in relation to direct patient service, system management, program development, and administration. To reduced costs and improved office efficiency I transitioned the office to a chartless office system. This increased our ability to maintained accurate files and ensured that we operated in accordance with all minimum requirements as required by NCQA, CMS, and Federal and State regulations. I planned and implemented an electronic billing system that allowed us to submit dental claims in minutes, access claim status in real time, and even submit all claims to all payers with a single click of the mouse. This update increase cash flow and cut weeks off your payment cycle.

At Bright Now! Dental I handled full P&L annual budget of $7 million dollars, as well as regional and individual center budgets. I successfully managed new construction, renovation and improvement plans for eight offices in the Phoenix area. I was also responsible for implementing innovative sales and marketing programs designed to develop new business relationships as well as to expand profit margins, and increase market share. Due to our growth I was tasked with recruiting new doctors, completing background and credentialing checks. I planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives. During my tenure I oversaw the conversion to a new software system, within the market. My professional demeanor and my ability to use good judgment and discretion when dealing with confidential information was key in 100% conform to HIPAA regulations.

Provided end-to-end project management, completing 2 new specialty office construction projects on time and under budget. These new offices generated a record 45% increase in overall revenue in less than one year. I successfully recruited and integrated nine new specialists to include an Endodontist, Oral Surgeon, Pediatric Dentist, and a Periodontist. Ongoing I was responsible for evaluating monthly financial reports, preparing annual budgets, and ensuring timely collections. I was able to increase revenue 38.7% by motivating and managing my dental manager team to hit aggressive monthly sales targets.