I have been helping people my whole career. I started by supporting end users on the phone for Packard Bell/NEC. Since then I have been a resource to those on the phone, their Supervisor, their Trainer. I left that company as Training Manager for the Gateway Retail account. I then transitioned to supporting those who supported their clients on the UTOPIA Project. I then returned to my roots and took over a Support Team for a Real Estate Agent Services Provider, where I transitioned it from a separate CS and TS team into one single support team that grew from supporting 4000 subscribers to over 5500 by the time I left for my next challenge.My next challenge was a new journey where I wasn't supporting end users, I was working to ensure the products that were released met our customers needs. As a QA Manager, I will still supporting my customers, but this time I was supporting them before they saw their requested features. I transitioned the role to include handling the releases of the products normally handled by the Development Manager.Currently I am still with the same employer where I started my QA Journey, but my role has recently changed. I am back in a support role using my experience with our products to reduce the need of involving the Development Team. Or if the Development Team is required, providing additional feedback on the issues to reduce the time needed by a developer. I also continue my role as Release Manager in charge of our software releases as well as a new role providing enhanced communication to our clients about our releases.So my career has be helping people. It could be the end user of a computer or a software product. It could be supporting the client supporting the end user of our product. It could be ensuring the product worked before the user or client ever saw it. But in the end, I was helping people.