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@rocksolidinternet.com
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4 phones found area 801, 205, and 832
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Tom Perry is listed as Technical Analyst at Rock Solid Internet Systems at Rock Solid Internet Systems, based in Springville, Utah, United States. AeroLeads shows a work email signal at rocksolidinternet.com, phone signal with area code 801, 205, 832, and a matched LinkedIn profile for Tom Perry.
Tom Perry previously worked as Technical Analyst at Rock Solid Internet Systems and Quality Assurance Manager at Rock Solid Internet Systems. Tom Perry studied at University Of Wyoming.
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AeroLeads found 1 current-domain work email signal for Tom Perry. Compare company email patterns before reaching out.
I have been helping people my whole career. I started by supporting end users on the phone for Packard Bell/NEC. Since then I have been a resource to those on the phone, their Supervisor, their Trainer. I left that company as Training Manager for the Gateway Retail account. I then transitioned to supporting those who supported their clients on the UTOPIA Project. I then returned to my roots and took over a Support Team for a Real Estate Agent Services Provider, where I transitioned it from a separate CS and TS team into one single support team that grew from supporting 4000 subscribers to over 5500 by the time I left for my next challenge.My next challenge was a new journey where I wasn't supporting end users, I was working to ensure the products that were released met our customers needs. As a QA Manager, I will still supporting my customers, but this time I was supporting them before they saw their requested features. I transitioned the role to include handling the releases of the products normally handled by the Development Manager.Currently I am still with the same employer where I started my QA Journey, but my role has recently changed. I am back in a support role using my experience with our products to reduce the need of involving the Development Team. Or if the Development Team is required, providing additional feedback on the issues to reduce the time needed by a developer. I also continue my role as Release Manager in charge of our software releases as well as a new role providing enhanced communication to our clients about our releases.So my career has be helping people. It could be the end user of a computer or a software product. It could be supporting the client supporting the end user of our product. It could be ensuring the product worked before the user or client ever saw it. But in the end, I was helping people.
Listed skills include Customer Service, Customer Satisfaction, Team Leadership, Microsoft Office, and 26 others.
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American Fork, UT
Transitioning from QA Manager role within company to a new position.My duties entail the following.Support - Using 4 years of experience with our software to provide solutions to our clients and their users.Technical Analyst - Using my experience with our systems to ensure the tasks at hand, either new development or resolving bug, to ensure the changes.
American Fork, Utah
Work with the Quality Assurance Team at Rock Solid Internet Systems to ensure our products exceed customer expectations.Agile Development with releases ranging from 1 week to 2 weeks depending on need. Test new development and also perform manual regression for all releases.Responsible for all releases on 2 of the 3 company services. Working to add.
Manage Support Department for company. Hire and train new employees. Develop training materials to be used by staff. Create training materials to be used by customers. Provide feedback and suggestions on products and services to improve all products and services. Create schedules and manage metrics to ensure the department meets guidelines. Beta testing.
Oversee operations in Network Operations Center of the UTOPIA network. Worked with fiber optic installers on all installation issues to ensure customers are connected to the UTOPIA network. Assisted with all Service Providers on the Utopia Network to troubleshoot customer issues. Developed training materials to be delivered to Service Providers for the.
Oversee all new agents employed on Gateway Retail Account and ensure that they are trained to meet needs of the client. Provide all training for agents on account to ensure Alorica met its contractual agreements with client. Managed development of Knowledge Base used on account. Coordinate all research on account to meet all needs of floor agents in.
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Tom Perry works for Rock Solid Internet Systems.
Tom Perry is listed as Technical Analyst at Rock Solid Internet Systems at Rock Solid Internet Systems.
AeroLeads has found 1 work email signal at @rocksolidinternet.com for Tom Perry at Rock Solid Internet Systems.
AeroLeads has found 4 phone signal(s) with area code 801, 205, 832 for Tom Perry at Rock Solid Internet Systems.
Tom Perry is based in Springville, Utah, United States while working with Rock Solid Internet Systems.
Tom Perry has worked for Rock Solid Internet Systems, Real Estate Data X, Packetfront, and Alorica, Inc.
You can use AeroLeads to view verified contact signals for Tom Perry at Rock Solid Internet Systems, including work email, phone, and LinkedIn data when available.
Tom Perry studied at University Of Wyoming.
Tom Perry is listed with skills including Customer Service, Customer Satisfaction, Team Leadership, Microsoft Office, Process Improvement, Team Management, Testing, and Software Documentation.
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