Tom Sharkey Email & Phone Number

Ashburn, Virginia, Us

Ashburn, Virginia, Us

Los Angeles, Ca, Us

nFlux is a young and thriving venture that is transforming the future of manufacturing by amplifying human worker capabilities through the use of deep AI Computer Vision technologies. Backed by NASA, Amazon, USC, and other value-add Silicon Valley and global investors, • Spearheaded the global customer service delivery function as the Head of Global Customer Service Delivery at nFlux.• Built and expanded technical account management (TAM) and service delivery operations, resulting in enhanced customer experience and extensive sustainable growth for key customers including Airbus, Nokia, Molex, Stellantis, Daimler, Plastic Omnium, and Dana.• Achieving a $3M first-year revenue target by driving successful growth initiatives and collaborating with engineering and product stakeholders to develop a strategic product roadmap.

Kirkland, Washington, Us

As the Leader of Appen’s Global Business Unit, my role consists of providing innovative solutions and revenue growth for our highly satisfied hi-tech industry leading customers. As the overall P&L Leader, I’m responsible for the Sales, Solutions, Technology (Customer Success and Professional Services) and delivery operations for our Global customers by effectively managing an extensive global team of 400+ global employees.

Kirkland, Washington, Us

As the Leader of Appen’s Global Client Services Team my role consists of managing an extensive global team of 500+ employees dedicated to the project management of high quality data services in a broad array of project Service Lines that include Data Annotation, Data Collection, Relevance, Transcription, Translation and extensive Linguistic capabilities. Our Team also comprises of very knowledgeable Customer Success, Professional Services, Quality & Innovation and Project Management Office that provide expertise of our Technology Platform and Client’s support. I’m also responsible for all of Appen’s Delivery Models which include our vast Crowd of >1M, along with On Site, Secure Workspace and Global Secure Sites.

Kirkland, Washington, Us

As SVP of Content Relevance my role consists of managing an global team of 350+ employees dedicated to the project management of high quality data services in a broad array of project Service Lines that include Data Annotation, Data Collection, Relevance, Transcription, Translation and extensive Linguistic capabilities. Our Team also comprises of very knowledgeable Customer Success, Professional Services, Quality & Innovation and Project Management Office that provide expertise of our Technology Platform and Client’s support.

San Jose, California, Us

Baden-Baden, De

Overall responsibility for the account management and growth of Global Finance and Information Technology Services for one of arvato’s key clients, Google. In addition, my role leads all major components of our service portfolio for this client including growth, business transformations, on-boarding of new services and transitions, global service delivery operations and major agile project management initiatives supporting IT Services. My responsibility also includes overall ownership of the Account P&L and the development of an arvato roadmap which drives expansion across value add services and client satisfaction.

Minato-Ku, Tokyo, Jp

Responsible for managing the overall Shared Services organization and performance across all operations both internal and customer-facing functional areas including Information Technology, Finance & Accounting, Strategic Sourcing and Human Resources. Reporting to the North American Chairman and CEO and I was an integral part of the Company senior management team. As part of my role, I lead the development of corporate strategies, objectives, and key business processes directly affecting the Shared Services activities, with the ability to drive process definition and integration, service improvement, technology enhancement, and engage and lead people.

Dublin 2, Ie

Responsible for New Technology and Services Business Acquisitions assessments of Global Business, Account Management, Sales and Solution Operations, Information Technology Assessment, Operational and Delivery Performance, Capability Development Assessment, Organizational / Talent Assessment and Development, Business Transformation along with Financial Model Development input. This includes developing New Vision and Strategic Relationships and Plans with C suite Leadership ensuring smooth transition into the new business model, Develop and Execute Business Model Objectives.

Dublin 2, Ie

US Service Delivery Operations Leader - Key responsibilities include serving as a focal point for Service Delivery Operations for all BPO accounts/capabilities that include Custom, Procurement, Learning, Pharma, F&A, Utilities, Health and Customer Contact within the NA Service Delivery Organization (SDO). Primary responsibilities include: Key Client relationship building, sales support and referenceability, Enabling Technologies, Talent Management, Service Delivery and Project Management, OE Maturity and Analytics and Quality; Supporting New Business Development through Presentations and Orals, also by reviewing CTAs for SDO approval and partnering with Growth & Offering and Capability Counterparts. Cost Improvement Initiatives; supporting accounts in meeting or exceeding Client SLAs and internal CPI/KPIs; Strategic Leader for Business Process Scorecard development and process,

Dublin 2, Ie

Global Operations Leader for APS Procurement Services with Delivery Center locations at San Antonio, Bratislava Slovakia, Bangalore India and Dalian China and team members located in San Francisco, Los Angeles, Chicago, Philadelphia, and London. Responsibilities include Client Executive Relationship building, New Business Development Support, Client Account support (onsite and off shore teams) including Account Financial Performance (Revenue, Contract Income, Cost, etc.) Development of new industrialized Delivery Operating Model (Business Process Transformation and analytics) and Technology with 5 Service Lines; S&CM Support Services, Buying Services, Supplier Services, Invoicing and Reimbursement Services and Customer Services ensuring superior client delivery.

Charlotte, North Carolina, Us

Responsible for managing profit and loss of Honeywell’s Hardware Product Group global defense and commercial customers; as well as in managing customer requirement prioritization, integrated supply chain service, overall client satisfaction, new program implementation, market strategies, and program management and implementation. Co-pioneered team operations to globalize customer account representative support by transferring order entry and management to India site; including recruitment of 50 call center employees, development of telecommunications, and support of IT operations. Developed new databases and IT tools, including the Pipeline Health Tool, to allow visibility to supply gaps.

Charlotte, North Carolina, Us

Charlotte, North Carolina, Us

Charlotte, North Carolina, Us

B.S., Aeronautical/Aerospace Engineering Technology/Technician

Associate Of Science (A.S.), Aviation Technology