Tom Simon Email & Phone Number

Enroll and coordinate trainings for automotive and general industry classes. Create and maintain customer profiles and assist customers with any inquiries. Provide training materials to customers and assist with software installation and work cells for class use. Manage Adobe Connect for web based training. Coordinate with product development to create manuals and training documentation to provide tocustomers and FANUC instructors. Create robotics and corporate web-based training courses for customers and internal employees. Manager “CERT” program participants, training execution and certification for universities and highschools throughout the United States. Order and manage inventory of FANUC merchandise for onsite sales and customer promotions.

Auburn Hills, Mi

•Develop and maintain key relationships with dealership representatives while identifying and addressing all dealer questions and concerns.•Provide courteous, professional and timely responses to a continuous volume of dealer concerns, as well as written dealer inquiries.•Respond directly to dealer concerns using telephone, webchat, letter, and e-mail.•Thoroughly research and understand all facets of dealers’ requests.•Ensure content of oral and written communication meets the needs of the target audience.•Work closely with Project Support Team.

Provides pre-sale consumer chat support for the GM brands and dealerships.•Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions.•Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns and inquiries.•Continuously aim to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer, improving their buying experience.•Be a goodwill ambassador for General Motors by courteous treatment of all customers.

Identify and act on selling opportunities or informs sales person, respond to competitor activities, maintain/increase space, make secondary placements, gain extra displays.•Create rapport with appropriate staff members in all accounts, communicate with staff during service calls, respond to customer requests, and maintain relationships with customers to support selling activities.•Adhere to route schedule, communicate to customers or manager about service matters, maintain company-owned equipment, maintain and use handhelds appropriately, properly handle paperwork.•Execute perfect service, ensure stores set to schematic, flavor to tag, execute promotional displays, and keep back stock organized.•Identify and communicate all selling opportunities and potential issues, respond to team member communications, informs team members of all relevant activities at accounts, communicate completion of assigned daily tasks.•Communicate directly with team members on issues, openly share ideas with others, encourage performance in others, give feedback when needed, train new employees when applicable.

Provided excellent customer service to clients inquiring about the purchasing and selling of real estate; guided clients through the contract process, toured multiple residential properties while demonstrating the features and benefits, advised first time buyers on general escrow and title procedures, recommended mortgage lenders and the potential types of financing.•Convert prospects to closed sales for clients located throughout Southeast Michigan.•Provide close, personal client attention and tenacious follow-up to ensure best service.•Perform competitive product evaluations through current market analysis.•Worked within a team to increase sales and client relations.

Generated new leads from self marketing tactics using social media, business card and flyer hand outs, mailers, conducting open houses, while increasing business to business relations.•Focused on contract knowledge and understanding.•Gained the ability to read clients non-verbal communication during residential tours and initial client meetings.•Developed key relationships while increasing negotiation tactics with other agents.

Provided exceptional service to clients inquiring about inpatient and outpatient substance abuse rehabilitation services; answered multiple incoming phone lines, recommended services, and scheduled appointments.•Developed and implemented innovative sales techniques to increase bookings for the premier 35-day program valued at $25K; used consultative techniques to identify treatment needs and personalize recommendations.•Supported the Vice President of Marketing in developing products and programs to increase sales; researched products for corporate branding and negotiated best price points, distributed samples to referrals and leads, and performed geographic mapping for the state of Texas.•Partnered with clients without insurance to resolve payment concerns; displayed a high level of compassion and promoted benefits of self-pay programs valued from $4200 - $12K. Selected Accomplishments:•Proven track record in outstanding communication, customer service, ethics, compliance, leadership, and personal performance.•Demonstrated ability in suggestive selling techniques to increase revenue, improve operational performance, and enhance customer satisfaction.

Coordinated advertising efforts with local publications; handled a broad array of marketing functions including competitive intelligence and pricing, market analysis, market development, and advertising campaigns.•Managed an assigned territory for recruiting prospective consumers; identified, actively prospected, and acquired new business opportunities.•Coordinated routes and developed and implemented work schedules for maximum labor efficiency.•Planned and purchased materials; optimized inventory levels to improve cash flow levels while providing premier customer service.•Reviewed and verified all expense reports; filed paperwork for month-end closing.•Processed bi-weekly payroll for a staff of up to eight (8).

Managed inventory levels to optimize carrying costs while providing premier customer service; maintained sales floor, merchandised goods, and stocked shelves.•Greeted customers, answered inquiries, and assisted with point of sale services.Selected Accomplishments:•Interacted with suppliers to provide customers with a 99.9% fill rate.

Handled multiple customers in a fast-paced atmosphere; provided a high-degree of customer service. •Promoted daily specials and sold items to customers through suggestive selling techniques•Monitored individual liquor sales and tailored specials to generate revenue; cultivated and built business relationships with liquor company representatives. •Managed, controlled, and purchased inventory including liquor, beer, wine, and mixers; coordinated vendor delivery schedules to ensure appropriate levels of inventory and calculated liquor costs on a weekly basis.•Balanced cash drawers and collected payments on established tabsSelected Accomplishments:•Beat budgeted weekly sales quotas; consistently ranked in the top five (5) in the store for highest sales. •Selected to instruct and train new employees; provided ongoing direction, mentoring, and support.