• Account manager to a portfolio of clients• Managing and prioritising work in a professional and timely manner • Achieving and exceeding personal and team monthly targets • Traveling to candidates and clients, as and when required• Researching and exploring all areas of potential opportunity • Ensuring database information is kept up to date, in an accurate and timely manner • Building and maintaining a rapport with clients, applicants and companies, both existing and new

• Building and developing rapport with customers whilst providing exceptional customer service • Maintaining a close relationship with customers to help meet their demand • Maintaining strong product knowledge • In store visual merchandising both on the shop floor and within window displays • Striving to achieve sales targets • Travelling to buying appointments with brands such as Ralph Lauren, Gant and Ted Baker • Helping to make important decisions as to what product would be bought into the store • Assisting the buying in departments including ready to wear, footwear and accessories• Helping to resolve customer complaints• Store key holder • Packing and sending E-store orders • Day to day running of the store in the absence of a manager • Keeping up to date with alteration knowledge

• Leading a team of 10 people in absence of a manager• In store visual merchandising to company guide lines • Consistently within the top 3 KPI performers of the store • Helped to train and recruit new members of staff when required • Created staff weekly rotas • Dealing with refunds and exchanges as well as customer complaints • Motivating the team to achieve sales and KPI targets• Store key holder and a member of the management team • Sending daily sales reports to the area manager