Tom Talbert Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Technical Scope: Systems Engineering, Network Engineering, Endpoint Engineering, Incident Management

Austin, Texas

► Steered a team of 10 senior engineers, providing guidance and mentorship. ► Managed day-to-day needs of 5K+ users. ► As the organization’s principal Incident Manager I was able to improve Severity 1 outage SLA compliance scores from under 50% to 96% in less than 3 months.► Maintained corporate systems, including administration of Citrix farms and Windows Servers.► Employed best practices, utilizing new technologies to improve network stability and security. ► Directed bi-weekly scrum meetings to keep projects on track. Nurtured relationships with cross-functional colleagues, executive leaders, vendors, and partners to stay connected and enhance efficiency of project completion.

Austin, Texas

► Worked cross-functionally and liaised with stakeholders to offer suggestions and coordinate strategies for large-scale corporate projects. ► Supported 7K+ users at 8 global call centers and training facilities with virtual desktop infrastructure. ► Proactively built disaster recovery standard operating procedures and conducted root-cause analysis for service interruptions, ensuring maximum uptime for users. ► Supervised a global team of 5. Provided mentorship and guidance regarding virtualized environment support.► Created technical direction for architects, principals, engineers, operations specialists, and offshore contractors.

Austin, Texas

► Served 250K+ clients, ensuring seamless productivity by implementing security and hotfix patches for Microsoft, Adobe, and other enterprise software. ► Owned responsibility for testing and deployment of monthly security definitions for corporate security platforms. ► Documented system specifications, technical and logistical requirements, and offshore resources.

Austin, Texas

► Delivered support for all desktop and notebook devices in corporate environment. ► Installed and provided troubleshooting for software such as Microsoft Office, Adobe Creative Suite, SAP, Java, Symantec, Cisco, and proprietary systems. ► Led coordination of IT support for multiple annual corporate conventions at disparate sites. ► Worked one-on-one with users, including C-level leaders.

Austin, Texas

While with Verizon I lead a team of 8 engineers supporting users at all branches of Hawaii National Bank located in Hawaii as well as Guam. Responsibilities included all hardware, software, and remote connectivity assistance as well as PC and laptop break-fix support to local and remote users. Duties also included the creation, documentation, and piloting of processes associated with 3rd party as well as in-house developed software rollouts.

Austin, Texas

Duties included the collation, analysis and reporting of client TCP/IP and UDP performance data gathered from 100+ monitoring nodes around the world. I was responsible for the review and dissemination of inside and outside of the corporate firewall data to various clients including Morgan Stanley, SAP, IBM, Global Crossing as well as others. Other duties included the process and technical documentation of new software releases.

Seattle, Washington

Responsibilities included front line support for more than 300 end users. Responsible for providing support through telephone, desk-side visits and email. Worked as a liaison between the technical support staff and the end users including but not limited to executive/partner.