Established Office of Business Transformation and identified, diagnosed, resourced, and executed on large program of strategic customer journey transformations focused on enhancing the experience of customers while also driving operational efficiency.

Facilitated enterprise strategic planning and led key business initiatives focused on generating capital in support of company growth.

Led a team of Project Management, Application Architecture, and Development professionals in support of Annuity product, sales, and marketing operations for traditional fixed, fixed indexed, and variable annuities, under two uniquely branded insurance companies with multiple distribution channels.

Led team that supported marketing collateral storefront serving 12,000+ end-users of the Distributed Retail, Centralized Retail, and Institutional Lending distribution channels.

Led a Program/Project Management staff dedicated to supporting complex enterprise programs and projects.Led a staff of IT professionals maintaining application systems for Life, Health, and Professional Liability Insurance products and administration processes supporting multiple applications/platforms for multiple departments within the organization.