Tom Wilkinson Email and Phone Number

Due to my experience in the café previously, I was tasked with running the Customer café as manager to improve the department performance and to control tougher labour, waste and shrinkage budgets and so far have achieved these KPI’s. I was in charge of 26 people and 2 team leaders in training. This time around it was a lot tougher due to changes in the supermarket landscape, I am managing the café, which has improving year on year sales.So far whilst managing the café I have, ensured effective production management, developed the team through further training and coaching, introduced tighter scheduling efficiency, developed increased ways to drive sales through presentation and provided great customer service whilst dealing with any customer issues.

I applied for a team leader position in the Customer Café, a business that took £16,000 a week. I was tasked with the smooth running of the department and was in charge of 28 colleagues. I was in charge of scheduling, stock ordering, following strict health and safety guidelines, colleague development and ensuring the colleagues were organised to meet the customer demands and provide a great customer experience. I was moved onto grocery, the biggest department in the store to help improve colleague morale and to help manage a department with tighter budgets. Within 6 months on our colleague talkback reviews improved by 26%. I oversaw many changes in staff and processes whilst still maintaining great customer service. I was in charge of increasing customer availability through better communication with suppliers, for instance dealing with reps that came into store with any queries about their products.

I worked in the bakery on the brought in bread and cake aisles, I was in charge of putting out stock making sure that the shelves are constantly replenished whilst dealing with any customer enquiries. I completed the stock counts every morning, I code checked the products completed the Focus on Availability walk.

As a labourer on a busy building site I was in charge of ensuring that the builders had the required materials in order for them to carry out their jobs. This involved a great deal of forward planning and problem solving if a delivery of materials was late. I further developed my communication skills through interacting with peers, superiors and members of the general public in order to maintain a safe working environment.

I worked as part of a team to ensure the smooth running of the hot food counter and cash desk. I was regularly in charge of handling large sums of money and counting the tills at the end of a shift.Interacting with both members of the public and staff on a daily basis helped me developed my communication skills. I also developed my conflict management skills whilst resolving customer complaints.

HousekeepingAs part of the house keeping team it was my job to ensure that accommodation was ready in time for new guests. I had to manage my time and often work to tight deadlines to ensure accommodation was to the high standard that our guests expected.