University Federal Credit Union; $2.2 billion assets; approximately 225,000 members• Coordinated and motivated sales teams for Credit Union mortgage and consumer lending• Facilitated 2.5-year growth from $505 million to $855 million in mortgage production• Generated annual growth of 11% average in consumer lending sales• Participated in setting budget, revenue, and profit goals for $1.3 billion in combined sales• Combined Mortgage and Consumer Lending totaled approximately 72% of all CU revenue• Applied management resulting in # 1 Austin lender in mortgage and consumer direct loans• Assisted implementation and knowledgeable of secondary marketing sales and participations• Monitored and assisted in management of portfolio cap limits• Oversaw 5 managers, 50 sales professionals and 6 support personnel • Assigned to MX (member experience) council• Coordinated partner in branch and lending integration team• Participated in Omni Channel genesis team• Exceeded Expectations on every performance review over past 5 years• Assisted in setting scorecard metrics for Senior Level and Executive management• Attended board meetings; familiar with ALCO approvals• Active on NPS team; Mortgage and Consumer Lending average NPS = 90%+• Directed recruiting efforts for both departments• Member of Loan Committee with exception approval to $1.5 million

Manage sales team for Austin area 2nd Largest Mortgage Volume Lender (Rank per Austin Business Journal). Instrumental in competitive analysis, product development, and market decisions/direction. Keeping proper edge through training, motivating and ensuring operational support.

Originated loans from referral partners. Closed 31 million in 2013 and ranked 26th on Austin Business Journal’s top LO’s.

• Originated mortgage loans in retail market with efficient pipeline management• Practiced sales relationship techniques for results• Performed complete credit analysis

• Operated as Branch Manager for builder account• Consistently hit sales targets• Exceedingly high 80% capture ratio for all client prospects• Positive survey results of 97+%• Interacted and managed builder VP expectations

• Facilitated construction of custom home projects in the $500K to $800K range• Analyzed market opportunities for spec projects to include lot purchase and home design• Accomplished $3 million in sales in first 2.5 years

• Represented company to mortgage broker clients influencing loan placement• Ranked #1 in Austin sales volume 3 years running• Guided national distribution channel to support 400+ branches overseeing 40 employees• Represented General Services as one of 8 major department heads at campus headquarters• Recognized as “up and coming” manager by Executive team

• Coordinated all functions of sales and operations for private retail company• Engineered sales growth of 22%• Managed 50+ employees