Thomas Cosby Email & Phone Number

Longmont, Colorado, United States

Elite Health Partners is a growing manufacturing company with facilities in Boulder and Longmont, CO.. We produce a wide variety of superior health and beauty products for many of the world’s most recognized private labels and brands.At Elite Health Partners, our diverse group of employees shares a common goal to produce and market the best nutraceutical products available.

Longmont, Colorado, United States

Thornton, Co

Create content, edit, review, and approve content for internal communications. Both print and digital.∙ Review and manage 15+ Acid Television screens across the building.∙ Support primary GMA as backup during peak times and vacations.∙ Reserve meeting rooms and order meals, snacks, drinks as needed.∙ Review, edit and manage all building communications via emails, posters, flyers, table toppers, Acid Feeds, video content.∙ Order office and building supplies as needed for… Show more Create content, edit, review, and approve content for internal communications. Both print and digital.∙ Review and manage 15+ Acid Television screens across the building.∙ Support primary GMA as backup during peak times and vacations.∙ Reserve meeting rooms and order meals, snacks, drinks as needed.∙ Review, edit and manage all building communications via emails, posters, flyers, table toppers, Acid Feeds, video content.∙ Order office and building supplies as needed for widespread use and events.∙ Assist with processing swag orders and distribution.∙ Review and assist with setup for building and high priority tours.∙ Support setup and teardown of equipment and catering for extraordinary events. Show less

Thornton, Colorado

Review, inspect, package, and ship outbound materials to fulfill standard and priority customer orders. Ensure quality packaging and on time delivery of orders from the outbound queue. Locate and inspect missing or swapped materials to ensure that correct materials are delivered. Notify process assistants or management of any discrepancies or damaged materials to ensure proper replacement prior to shipment completion. Provide Water Spider stock and material support when needed. Process priority… Show more Review, inspect, package, and ship outbound materials to fulfill standard and priority customer orders. Ensure quality packaging and on time delivery of orders from the outbound queue. Locate and inspect missing or swapped materials to ensure that correct materials are delivered. Notify process assistants or management of any discrepancies or damaged materials to ensure proper replacement prior to shipment completion. Provide Water Spider stock and material support when needed. Process priority and reworked shipments from the rack as required. Support FC team and management with other tasks and responsibilities as deemed necessary. Show less

Englewood, Colorado

Receive and process all incoming communications and flight requests. Review client needs and request private aircraft in alignment with client specifications. Daily contact with a large number of charter operators to review aircraft availability. Ensure that aircraft are secured, contract signed, and scheduled to meet the client itinerary requirements. Review individual operator contract and charter details to ensure best class of service for client every flight. Work with aircraft operators to… Show more Receive and process all incoming communications and flight requests. Review client needs and request private aircraft in alignment with client specifications. Daily contact with a large number of charter operators to review aircraft availability. Ensure that aircraft are secured, contract signed, and scheduled to meet the client itinerary requirements. Review individual operator contract and charter details to ensure best class of service for client every flight. Work with aircraft operators to secure correct departure times with specified aircraft, including replacement aircraft when necessary. Process system data and documentation for operator payment and client flight details. Review client contracts and request prepayment of flight charges via wire or credit card prior to flight confirmation. Communicate with operators, concierge, and operations teams to ensure an impeccable flight experience for the client every time. Review and resolve any client discrepancies or complaints quickly and to the clients’ satisfaction. Show less

Ashburn, Virginia

In this role, I approved all new accounts, managed office order volume up to $25M a month, and guaranteed Customer Order Desk (COD) team of 14 members maintained current routing instructions and properly executed orders. I also provided exceptional customer service duties including: resolving escalated/inconvenienced customer orders, making special accommodations/preparations, managing sales, answer general/technical questions, and facilitate order support. In addition to those tasks, I… Show more In this role, I approved all new accounts, managed office order volume up to $25M a month, and guaranteed Customer Order Desk (COD) team of 14 members maintained current routing instructions and properly executed orders. I also provided exceptional customer service duties including: resolving escalated/inconvenienced customer orders, making special accommodations/preparations, managing sales, answer general/technical questions, and facilitate order support. In addition to those tasks, I composed JIRAs and semaphores for equipment reports and the acquisition of new departmental hardware/software. Human resource functions include interviewing, hiring, training, and terminating employees. Behind the scenes, I performed internal requests, analyzed technical documents and damaged material RAN/repair reviews, and responded to messages from customer service representative mailbox. Lastly, I directed COD Desk Associate Coverage review with accompanying planning and addressing HR, QA and IT issues as a support. Some of my key accomplishments in this role include: ■ Improved associate and department morale through performance and development coaching, one on one training, cross team training, and team building exercises. ■ Coordinated with airline, maintenance, repair, and broker representatives to deliver best solutions. Collaborated with sales, planning, credit, quality, IT, and warehouse to orchestrate administrative improvements. ■ Acted as Deputy for directors/managers from departments including my own when they were vacationing or traveling. ■ Combined two customer order desk teams during an organizational restructure. Started and supported a project to integrate the Ashburn and Atlanta order desk offices. Co-created a new training program for onboarding employees from three customer order teams. ■ Approved transactions up to $50K and traveled to Germany to slash $14M ordering backlog to $5M. Show less

Ashburn, Virginia

As a Customer Order Specialist in the AOG Desk, I monitored communications to best support customer needs for delayed or cancelled flights, altering key personnel as emergency situations arose. In addition, I resolved incoming service requests and maintained electronic correspondence with both customers and production facilities. I also compiled equipment lists for customer repairs and maintenance including costs and stock availability to ensure efficient, productive workflows. One… Show more As a Customer Order Specialist in the AOG Desk, I monitored communications to best support customer needs for delayed or cancelled flights, altering key personnel as emergency situations arose. In addition, I resolved incoming service requests and maintained electronic correspondence with both customers and production facilities. I also compiled equipment lists for customer repairs and maintenance including costs and stock availability to ensure efficient, productive workflows. One hallmark from this role: ■ Provided customers with the best possible technical information, parts, support, and service to ensure aircraft return to service as quickly as possible. Show less

Ashburn, Virginia

In my first Airbus Americas Customer Services role, I processed customer orders quickly and accurately and organized special logistics as needed. I also offered pricing and availability information of requested materials and coordinated with planning, sales, and tooling to acquire essential equipment and parts. Three work achievements that I’m most proud of: ■ Organized, managed, and doubled the customer base for Cash in Advance and Maintenance accounts. ■ Increased the tool… Show more In my first Airbus Americas Customer Services role, I processed customer orders quickly and accurately and organized special logistics as needed. I also offered pricing and availability information of requested materials and coordinated with planning, sales, and tooling to acquire essential equipment and parts. Three work achievements that I’m most proud of: ■ Organized, managed, and doubled the customer base for Cash in Advance and Maintenance accounts. ■ Increased the tool leases and loans program by 50%. ■ Prepared and sold a surplus material package for over 2 million. Show less

Wf Dealer Services : Farmington Hills, Michigan

In this position, I collaborated with other executives and key personnel to ensure optimal productivity and efficiency. Reviewed daily, weekly, and monthly financial reports, making administrative/operational changes as necessary. Additionally, I supported other executives with team management, training and projects as needed, executing office manager duties as required. On a more administrative side, I facilitated daily review of new loans and proper loan funding procedures. I also performed… Show more In this position, I collaborated with other executives and key personnel to ensure optimal productivity and efficiency. Reviewed daily, weekly, and monthly financial reports, making administrative/operational changes as necessary. Additionally, I supported other executives with team management, training and projects as needed, executing office manager duties as required. On a more administrative side, I facilitated daily review of new loans and proper loan funding procedures. I also performed fiscal operations including forecasting and budgeting, dealer commissions and invoicing. audits, and expense reports. Key Accomplishments from this position include: ■ Established new dealership business partners to increase partner program by 5-10%. ■ Achieved monthly loan audit scores of passing or higher. Show less

Wf Dealer Services : Farmington Hills, Michigan And Overland Park, Kansas

As a Loan Service Counselor, I communicated by phone or email to borrowing clients to attain or deliver information and provided educational information on managing loans or bringing loans to current. I also processed electronic payments and setup customer payment plans. Conducted searches to locate new contact information for loan borrowers. Managed both standard and backsheet collections accounts.A selected achievement from this role: ■ Exceeded monthly, quarterly, and annual… Show more As a Loan Service Counselor, I communicated by phone or email to borrowing clients to attain or deliver information and provided educational information on managing loans or bringing loans to current. I also processed electronic payments and setup customer payment plans. Conducted searches to locate new contact information for loan borrowers. Managed both standard and backsheet collections accounts.A selected achievement from this role: ■ Exceeded monthly, quarterly, and annual goals to meet bonus and award requirements. Received promotion to Operations Manager for exceptional performance. Show less