Tom Grimes Email and Phone Number

Manage commercial property claim.

Adjust and examine personal property homeowners claims. Review and guide claims handling and settlement offor team of examiners

• Provide expert claim handling for personal homeowners property and liability claims.• Manage field staff assignments for content, accuracy and claim content.• Continue to pursue professional training for continuing education to maintain license.• Confer and manage experts to provide documentation and evidence to support claim decisions.• Handle claims up to and through appraisal process and mediation.• SIU representative for company. Provided assistance to claims staff in investigating and documenting past claims activity.INSURANCE SERVICING AND ADJUSTING COMPANY 2003-2006

• Manage field claim offices in Orlando and Ft. Myers. Interview, hire, manage and supervise a staff of field adjusters, examiner and clerical staff.• Dedicated adjuster for a local municipality.• Organize and maintain continuing education credits for Florida Adjuster's license.• Review and approve reports for submission to clients in accordance with special handling requirements.• Maintain client requirements for claim handling and billing.• Handle and supervise homeowner and commercial property, liability as well as wind claims related to the hurricanes of 2004 and 2005.• Conduct investigations including but not limited to, photographing, diagramming, statements and scene investigations.• Attend mediations for both liability and property claims.

• Provide expert and timely claims handling for claims up to $1,000,000. Manage and supervise litigated files for appropriate fees and costs.• Attend trials and mediations on numerous litigated files, while maintaining asignificant caseload of 200 files or more.• Continued training in negotiations, case law and commercial lines coverage.• Dedicated adjuster to several commercial accounts. Responsible for claims handling, reporting, conferencing and on site visits.• Accounts include, Small Business, Global Energy, Middle Market, Construction, Retail, Food Services, Hotels, International Assists, Agri-Business and Employee Claims.• Point person for the new computer system for easy claims access for the Liability Claims Service Office

• Provide expert handling of the evaluation, negotiation and resolution of injury claimsup to $100,000. Manage the litigation process of suit claims through disposition of the legal action by overseeing the expenses, mediations and trial strategy.• Maintain and control a load of 200 claims and resolve complex issues regarding coverage, liability and settlement.• Obtained extensive training in negotiations, case law and catastrophe training as it applies to insurance claims.• Provide field investigative training for adjuster trainees.• Selected for catastrophe duty in Virginia, 1999.

• Provide expert handling of the evaluation, negotiation and resolution of injury claimsup to $100,000. Manage the litigation process of suit claims through disposition of the legal action by overseeing the expenses, mediations and trial strategy.• Maintain and control a load of 200 claims and resolve complex issues regarding coverage, liability and settlement.• Obtained extensive training in negotiations, case law and catastrophe training as it applies to insurance claims.• Provide field investigative training for adjuster trainees.• Selected for catastrophe duty in Virginia, 1999.

• Managed, supervised and adjusted claims in a regional independent claims office.• Opened Orlando branch office in 1992.• Responsible for claims handling for a multitude of clients, majority of claimsconsisting of general liability and casualty.• Negotiated mediations with settlements ranging from $5,000 to over $1 million.• Contributed to continuous progress toward growth, expansion and profitability of the Orlando Office.• Compiled auto appraisals, computer generated property appraisals, homeowners and commercial with timely detailed reports to multiple clients.• Provided exceptional on-site claims service during the "Storm of the Century"

• Managed, supervised and adjusted claims in a regional independent claims office.• Opened Orlando branch office in 1992.• Responsible for claims handling for a multitude of clients, majority of claimsconsisting of general liability and casualty.• Negotiated mediations with settlements ranging from $5,000 to over $1 million.• Contributed to continuous progress toward growth, expansion and profitability of the Orlando Office.• Compiled auto appraisals, computer generated property appraisals, homeowners and commercial with timely detailed reports to multiple clients.• Provided exceptional on-site claims service during the "Storm of the Century"

• Completed training in basic liability claims procedures and assumed a claims caseload of a previous adjuster.• Maintained an excellent work product.• Handled General Liability, Garage Keepers Liability and Personal Lines Auto claims.• Maintained a pending in excess of 170 files.

• Helped establish and build the material damage/total loss unit in a substandard auto Insurance company.• Maintained a working inventory of up to 300 files.• Negotiated total loss settlements, disposed of salvage and processed titles and salvage