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Tom Kitt Email & Phone Number
CRM Product Owner
at
Block
1 work email found
@pracedo.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
CRM Product Owner
Location
Melbourne, Victoria, Australia
Company size
Who is Tom Kitt? Overview
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Quick answer
Tom Kitt is listed as CRM Product Owner at Block, a company with 12741 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a work email signal at pracedo.com and a matched LinkedIn profile for Tom Kitt.
Tom Kitt previously worked as Salesforce Solution Architect at 8Squad and Salesforce Senior Functional Consultant at 8Squad. Tom Kitt holds Master Of Science (Msc), Human Performance from University Of Portsmouth.
Company email context
Email format at Block
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{first}@pracedo.com
86% confidence
AeroLeads found 1 current-domain work email signal for Tom Kitt. Compare company email patterns before reaching out.
Profile bio
About Tom Kitt
Salesforce Solution Architect with 6+ years of experience, leading 25+ projects end-to-end from pre-sales to requirements gathering, solution design & implementation, delivering scalable solutions & driving business transformation for SMBs. I specialise in Service Cloud, designing and configuring Omnichannel solutions across key service channels (Email, Voice, Enhanced Messaging) and leveraging Salesforce Flow to automate complex business processes, significantly improving efficiency for clients.My recent work includes implementing both predictive and generative AI solutions such as Einstein Bots, Case Classification, Work Summaries and custom AI prompts using Prompt Builder. With a deep understanding of Prompt Engineering techniques, I optimise AI outputs to deliver measurable business improvements, enhancing both customer experience and operational outcomes.Responsibilities:- Lead requirements gathering sessions and discovery workshops to understand business processes- Create user stories, solution design documentation, process maps, system landscapes & strategic roadmaps- Build complex Flows to automate business processes- Demo features and functionality to clients and provide training to end users- Manage multiple stakeholder's relationships & expectations- Certified ScrumMaster® who can manage a project's scope, identify project issues/risks and present appropriate solutions to resolve themI’m proficient in using many standard tools such as Lucidchart for diagrams, Jira for user stories, Confluence for documentation, Mural for retros, Loom for videos & Slack for communication
Current workplace
Tom Kitt's current company
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Block
10 roles
Tom Kitt work experience
A career timeline built from the work history available for this profile.
Salesforce Solution Architect
- Lead project and solution design for a Service Cloud Voice & Omnichannel implementation migrating team of 50 users and 200k customers to new system. Retained and extended multiple times by the client for new feature development and continued enhancements - Created and executed data migration strategy to migrate 1 million+ records to a new data model.
Salesforce Senior Functional Consultant
- Designed & configured client's high-volume Live Chat with a complex Einstein Bot that utilised a public knowledge base and Apex callouts to an external service. This resulted in a 67% deflection rate, totalling approximately 1 million live chats per year being handled by the bot instead of an agent- Key member of the project team that won the global.
Mar 2022 - Sep 2023
Salesforce Lead Consultant
- Created an Experience Cloud site for a nonprofit client involving a branded public knowledge base integrated with Google Analytics. This formed part of their national expansion strategy, leading to $8.4 million in government funding- Handled multiple concurrent engagements leading workshop facilitation, designing system architecture, managing.
Apr 2021 - Mar 2022
Salesforce Consultant
- Implemented Nonprofit Cloud (NPSP) for client's fundraising campaign management and integrated 3rd party payment gateway increasing donations by 60% YoY- Improved client's Nonprofit Cloud's donor management, created reports & dashboards and integrated org with a 3rd party fundraising platform which saved ~400 hours in manual tasks- Handled multiple.
May 2020 - Mar 2021
Salesforce Product Owner
- Part of a Scrum team working on a large internal Salesforce project implementing Omnichannel for Service Cloud including Email-to-Case, Live Chat and Social- Use Jira to write user stories, define acceptance criteria and set sprint goals. Prioritize and groom backlog items, maintain and develop product roadmap
Jul 2019 - Apr 2020
Customer Service Sales Support
- Consistently top sales performer, setting the record for highest individual sales month of $1.5 million- Created Salesforce reports for the sales team and provided data analysis to increase lead conversion- Being part of a high-volume contact centre, responsibilities included handling inbound and outbound calls from direct customers and travel partners.
Sep 2017 - Jun 2019
Account Relationship Manager
- Managing hospitality venues Zomato app paid listings, upselling and cross-selling for increased visibility and providing advice on their digital marketing presence on the platform- Upsold client to a paid feature listing that significantly increased page impressions and conversion
Mar 2017 - Aug 2017
Senior Travel Consultant
- Consistently top sales performer, first consultant in EMEA region to make £1 million in sales in a month- Responsibilities included handling inbound calls, emails and live chats from direct customers and travel agents as well as providing onboarding and training to new starters and mentoring junior consultants
Nov 2014 - Feb 2017
Travel Specialist
- Selected for the company's first Sales Leadership Camp and was the top ranked candidate- Responsibilities included handling inbound calls, emails and live chats from direct customers and travel agents, selling adventure tours and add-ons whilst managing customer enquiries and expectations
Nov 2013 - Oct 2014
2 education records
Tom Kitt education
Master Of Science (Msc), Human Performance
Bachelor Of Science (Bsc), Sports And Exercise
FAQ
Frequently asked questions about Tom Kitt
Quick answers generated from the profile data available on this page.
What company does Tom Kitt work for?
Tom Kitt works for Block.
What is Tom Kitt's role at Block?
Tom Kitt is listed as CRM Product Owner at Block.
What is Tom Kitt's email address?
AeroLeads has found 1 work email signal at @pracedo.com for Tom Kitt at Block.
Where is Tom Kitt based?
Tom Kitt is based in Melbourne, Victoria, Australia while working with Block.
What companies has Tom Kitt worked for?
Tom Kitt has worked for Block, 8Squad, Pracedo, Intrepid Travel, and Zomato.
How can I contact Tom Kitt?
You can use AeroLeads to view verified contact signals for Tom Kitt at Block, including work email, phone, and LinkedIn data when available.
What schools did Tom Kitt attend?
Tom Kitt holds Master Of Science (Msc), Human Performance from University Of Portsmouth.
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