Tom Knuckles Email & Phone Number

Boston, MA, US

New York, NY, US

• Designed solutions for Enterprise contact centers leveraging ASAPP's Artificial Intelligence technologies, including automated speech recognition/call transcription, AI-assisted conversation summaries, and.
• Created and presented custom demonstrations that showcased ASAPP's breadth of Natural Language Processing and Generative Artifical Intelligence capabilities.

San Francisco, California, US

• Recognized as the first Principal SC in company history by consistently showing high levels of success and competency in supporting opportunities at forward-thinking Enterprise brands with complex business/technical.
• Collaborated directly with the Product Marketing team on multiple projects, including establishing/improving standardized RFP response processes and content, researching and building sales collateral aimed at targeting.
• Participated in and influenced go-to-market leadership discussions focused on overall sales strategy/initiatives, while also acting as a primary resource for new team members.

San Francisco, California, US

• Focused on selling into Retail vertical, providing primary support on over 40 net new logos across a diverse group of well-known D2C and traditional retail brands, and secondary support for an additional 50 new logos.
• Leveraged internally as a growth-minded thought leader to identify, create, and refine sales strategies, product/process improvements, and industry/competitive analysis, including developing and standardizing templated.
• Served as a trusted advisor for prospects and customers by shadowing current processes and creatively designing solutions to accommodate current and future needs, up to and including scoping project and implementation.

• Recognized as Enterprise East “Solutions Consultant of the Year” for 2019, providing pre-sales deal support for multiple high-profile brands, with won opportunities collectively totaling over 2500 agent licenses and.
• Leader of an internal “Vision Team” tasked with collaborating cross-functionally to create custom video, demo, and presentation content for strategic brands/opportunities.
• Served as a mentor and coach for a new Associate’s Program class, leveraging industry knowledge, sales experience, and technological expertise to train new team members.

• Supported Enterprise East Sales upon completion of Associate’s Program, achieving 100% of team quota each year, including generating over $40M revenue in FY2017.
• Provided pre-sales support for Enterprise accounts (including opportunities with multiple Fortune 250 brands) by coordinating with internal and external stakeholders to deliver optimized software solutions tailored to.
• Developed detailed architectures and solutions based upon discovered customer requirements and use cases, using custom product demonstrations and presentations to articulate CX project goals, challenges, and long-term.

• Member of an 18-month “Associate’s Program” designed to educate, train, and enable on how to be a competent, effective, and high-performing Solutions Consultant.
• Shadowed and supported multiple primary SCs and their accounts through custom demonstrations, presentations, and the creation/submission of RFI/RFP responses.
• Provided business and technical support for multiple industry conferences and events.

Muncie, IN, US

• Worked in the Office of Library Information and Technology Services at the Alexander M. Bracken Library.
• Created and uploaded over 50 videos to Youtube showcasing materials in the Bracken Library Archives.
• Produced supplemental videos for various archival showcases, ranging from 15 to 45 minutes in length.
• Additional tasks included capture and procurement of historic artifacts to be added to the library archives, along with various office tasks.

Muncie, IN, US

• Worked with the Office of Housing and Residence Life.
• Maintained an inventory consisting of over 2,000 unique parts.
• Serviced over 1,500 students, faculty, and staff in two buildings by responding to requests to repair damaged and defective items
• Documented and logged work orders, parts lists, and on-going progress of projects

Muncie, IN, US

• Organized and coordinated programs focusing on a variety of topics for over 400 undergraduate students.
• Provided academic and professional counseling to incoming and returning students

• Maintained files and accounts for over 40 clients with a combined net worth of over $2 million, including, but not limited to, company reconciliations, balancing of company accounts, payroll, and preparation and filing.
• Managed many day-to-day tasks, including, but not limited to, deposits, invoicing, and scheduling appointments.

Columbus, OH, US

• Collaborated with a team that consistently produced the highest sales numbers of all stores in the state of Indiana, as well as in the top 5% of all stores nationwide.
• Managed various day-to-day tasks, including processing sales and returns, preparing inventory to sell, restocking merchandise, and any store opening and closing duties.
• Assisted customers by answering product questions and offering product recommendations, leading to improved customer service and enhanced up-sell potential.

Master Of Science (M.S.), Information And Communication Sciences

Bachelor Of Arts (B.A.), Telecommunications