Tom Lynch Email & Phone Number

Dubai, United Arab Emirates

Charlotte, North Carolina Area

-Performs tasks of a complex nature to aid in the ongoing support of various systems environments and platforms.-Track technicians logging in/out of sites -Track accompanying manpower on site with technician-Confirm technicians are carrying a RF meter by tracking the serial number-Track specific job performed by technicians on sitesCreate CTS/EIM ticket -Check status of current alarm and site status-Capture and save outputted alarm information in pre and post files-Notify technician of new and existing alarms-Recheck/log site status and alarms including the alarm history of a site

United States

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Also assisted in the I.T. department (on a volunteer bases) with desk top support, that included imaging, set-up, trouble-shooting hardware and software and providing overall support for various small and large-scale projects for approximately one year.

For approximately one year, I assisted the technicians in the I.T. department. Performed desk top support using the work ticket queueSet-up light networking, and troubleshooting of desktopsImaged and re-imaged desk tops and lap tops using ClonezillaReplaced in-network routers, hubs, and switchesCommunicated with internal clients to determine problem issuesSet-up of email and passwords using LinuxExperience with server set-up and implementationMajor AccomplishmentsMaintained a high standard of writing skillsMaintained exceptional communications skills with internal and external clients

Responsible for answering calls from company client employees who wished to initiate workplace concern reports in compliance with the Sarbanes-Oxley legislation.I maintained a constant high score in my communication skills when dealing with callers.

Managed a team of 12 representatives who handled cellular insurance claimsWorded closely with underwriters to ensure a smooth claims process.Participated in the implementation of a new automated claims system called "Titan"Performed training sessions for the new "Titan" claims system

Successfully trained all employees for new claims systemSuccessfully lowered the handling time for claims filingConsistently met all projected goals as a team leader for my team; Managed a team of 12 collections representatives who collected on over-due accountsScreened potential new hires for employmentSet daily team goals for collection activitiesSet up and implemented automated daily collections activities via a computer interface.Major AccomplishmentsAchieved high goals for collections activitiesMaintained low rate of write-off accountsMet standards for high bonus pay-outs

Maintained store merchandise and inventoryPerformed store set-up and planogram changesOrdered store merchandise using self-replenish systemResponsible for logging back-stock after shelf replenishMajor AccomplishmentsSuccessfully kept shrink to a minimumSuccessfully made the store inventory easy to maintainKept assigned stores in compliance with corporate office standards

Associate Of Science, Electronic Engineering

Eet, Electronic Engineering

Associate Of Applied Science, Electronic Engineering

Eet, Engineering

Eet, Engineering