Working closely with colleagues to find innovative solutions to business issues utilising Microsoft Power Platform and M365 Applications and tools.Built solutions that were based within SharePoint Online and Teams that involved Lists, Forms, Automation, Power Apps and establishing business processes that leverage the benefits of utilising these technologies. Trained end users on these solutions.

2nd Line Support for M365 Service Desk and Escalations point of contact. Mainly supporting user account and email issues but also supporting all M365 Apps with a focus on SharePoint Online

Second Line support for 365 migration (circa 40K mailboxes)Support users and managers to get best out of the Microsoft 365 suiteFacilitate migration of users within Clinical Service groups across Greater Glasgow hospitals

•Accountable for O365 and Windows 10 rollout projects; managing User Training / Floorwalking / Product Advice & Consulting.•Providing 1st Line Desktop and Clinical Application support & training to Clinical and Administrative staff within Glasgow’s largest Covid 19 Assessment Centre.•Maintaining migration records; overseeing its creation and updating.•Auditing desktop PCs before Windows 10 Swap out project; assisting the IT Help Desk with relevant tickets.

•Provided L&D support to executives, managers and operational staff; created a culture of learning.•Managed a team of 2 specialist trainers; undertook TNAs at all levels within the business; developed bespoke programmes.•Created and launched an annual Group-wide Skills Audit that identified key training priorities for organisation, team and individuals.•Researched online and classroom training providers throughout the UK; negotiated commercial terms and selected preferred partners; later managed relationships with each provider•Built and led an internal training team; supported managers and staff across the business functions; designed and delivered Company Inductions, process & product training, performance coaching, staff development and a range of training programmes, courses & sessions.•Managed relationships with IT Equipment & Services vendors; ensured that Iomart maintained partnership status regarding staff qualifications and certifications.

•Designed & implemented a range of onboarding training solutions for web developers, telesales and customer service staff.•Produced, documented and delivered all internal training for a wide range of IT tools with a focus on Netsuite ERP and business process.•Facilitated recruitment centres for Sales team hiring over 100 sales agents and 30 web designers in 12 months.