Tommy Lee Email and Phone Number

As the Director of Operations at Del Toro Shoes, I provide strategic leadership and oversee all aspects of operations and customer experience functions. With a focus on driving growth and optimizing efficiency, I successfully manage manufacturing operations in Italy, inventory storage, management and fulfilment in the US.Key Responsibilities/Accomplishments:• Lead and manage all operational functions, including manufacturing operations, inventory management, and customer… Show more As the Director of Operations at Del Toro Shoes, I provide strategic leadership and oversee all aspects of operations and customer experience functions. With a focus on driving growth and optimizing efficiency, I successfully manage manufacturing operations in Italy, inventory storage, management and fulfilment in the US.Key Responsibilities/Accomplishments:• Lead and manage all operational functions, including manufacturing operations, inventory management, and customer experience.• Drive customer-centric initiatives to enhance the overall customer experience, ensuring high levels of customer satisfaction and loyalty.• Manage manufacturing operations in Italy, ensuring timely production, quality control, and supply chain efficiency.• Oversee inventory storage and management in the US, optimizing stock levels and ensuring accurate order fulfillment.• Successfully transitioned operations to a 3PL (third-party logistics) provider, ensuring seamless operations and cost efficiency.• Cultivate strong vendor relationships, negotiating contracts and terms to optimize partnerships and drive value for the organization.• Manage wholesale partners, overseeing order processing, distribution, and maintaining strong business relationships.• Lead cost-saving initiatives within the Customer Experience team, resulting in savings of $40k+ yearly.• Onboarded new freight forwarders, yielding a 30% reduction in transportation costs.• Drive operational efficiency and reduce overhead costs, resulting in a significant improvement in financial performance from 2021 to 2022.• Develop and execute strategies to drive sales growth, achieving a 99% increase in sales. Show less

Manage labor and shipping/receiving operations within the Radio Flyer warehouse to establish and meet Key Performance Indicators (KPI’s). Maintain relationships with vendors to ensure the warehouse is equipped with the systems, labor, supplies, and machinery necessary to meet KPI’s. Key Accomplishments:• Established a culture within the warehouse that enforced the core values of Radio Flyer, encouraged good behaviors, recognized quality work, and held employees accountable… Show more Manage labor and shipping/receiving operations within the Radio Flyer warehouse to establish and meet Key Performance Indicators (KPI’s). Maintain relationships with vendors to ensure the warehouse is equipped with the systems, labor, supplies, and machinery necessary to meet KPI’s. Key Accomplishments:• Established a culture within the warehouse that enforced the core values of Radio Flyer, encouraged good behaviors, recognized quality work, and held employees accountable. • Led completion of a storage transformational project which reduced container unloading times, improved storage efficiency, and allowed order fillers to ship 60%+ more orders daily.• Collaborated with IT department to develop software that improved communication internally and enhanced warehouse system, resulting in yearly savings of over 30K in costs. • Developed new strategy for preparing orders for shipping which reduced order prep time and supplies costs. In first year of implementation, the company saved 705 labor hours, which was a 91% reduction from the previous year. Show less

Partnered with the Radio Flyer China team to order Replacement Parts & Build-a-Product (Custom product line on Radioflyer.com) components to be able to fill orders to meet our Warehouse shipping goals. Managed labor within our replacement parts and Build-A-Product department in our Chicago warehouse to ship orders to meet warehouse goals. Key Accomplishments:• Streamlined the import component ordering process for Radio Flyer China. Traveled to factories within China to present and… Show more Partnered with the Radio Flyer China team to order Replacement Parts & Build-a-Product (Custom product line on Radioflyer.com) components to be able to fill orders to meet our Warehouse shipping goals. Managed labor within our replacement parts and Build-A-Product department in our Chicago warehouse to ship orders to meet warehouse goals. Key Accomplishments:• Streamlined the import component ordering process for Radio Flyer China. Traveled to factories within China to present and implement new pack-out procedures for replacement parts, which improved container unloading/handling time, cutting the cost down by 48% per container. These procedures reduced the time to conduct the annual physical inventory audit in half. • Responsible for strategically re-designing the replacement part storage locations to improve accuracy and efficiencies, resulting in a reduction in the numbers of days to ship from 3.6 to 0.8 days per order.• Developed procedure for maintaining bill of material’s within ERP system for replacement parts, which improved our in-stock rate for replacement parts and allowed our customer service team to better assist our consumers. Show less

Reviewed demand monthly and ordered Replacement Parts & Build-a-Product (Custom product line on Radioflyer.com) components to be able to fill orders to meet our Warehouse shipping goals. Managed labor within our replacement parts department in our Chicago warehouse to ship orders to meet warehouse goalsKey Accomplishments.• Established a process for ordering replacement parts to ensure inventory is on hand when new products are launched. Helped develop a new method of creating Bill… Show more Reviewed demand monthly and ordered Replacement Parts & Build-a-Product (Custom product line on Radioflyer.com) components to be able to fill orders to meet our Warehouse shipping goals. Managed labor within our replacement parts department in our Chicago warehouse to ship orders to meet warehouse goalsKey Accomplishments.• Established a process for ordering replacement parts to ensure inventory is on hand when new products are launched. Helped develop a new method of creating Bill of Materials which improved inventory accuracy.• Maintained relationship with domestic factories to fill customer orders and meet expectations with relation to on-time shipping and chargeback goals. Regularly reviewed inventory levels and purchased materials from vendors for production. Upheld vendors to follow Radio Flyer’s code of ethics and business conduct. Show less

Managed relationship and led two OEM’s to produce product and ship orders in accordance with our customer requirements and to meet on-time shipping and chargeback goals. Key Accomplishments • Established an ordering process for our flat cartons to ensure we had stock for returns & damages and our sales meetings.• Led the successful implementation of a warehouse management system and integrated new processes and training procedures.• Partnered with the Radio Flyer China… Show more Managed relationship and led two OEM’s to produce product and ship orders in accordance with our customer requirements and to meet on-time shipping and chargeback goals. Key Accomplishments • Established an ordering process for our flat cartons to ensure we had stock for returns & damages and our sales meetings.• Led the successful implementation of a warehouse management system and integrated new processes and training procedures.• Partnered with the Radio Flyer China production team to develop a new replacement part ordering process to reduce out of stock items improve shipping times for replacement parts. Show less

Worked Directly with OEM's (original equipment manufacturers) to ship products on time and in accordance to our customer's requirements. Reviewed demand for replacement parts and ordered inventory to fulfil consumer orders.

Worked Directly with OEM's (original equipment manufacturers) to ship products on time and in accordance to our customer's requirements. Reviewed demand for replacement parts and ordered inventory to fulfil consumer orders. Key Accomplishments• Inspected 800+ products from returns and damages inventory, and either re-packaged into sellable products, scrapped, or salvaged for parts to have for our customers. Established a new procedure for returns/damages to maintain levels… Show more Worked Directly with OEM's (original equipment manufacturers) to ship products on time and in accordance to our customer's requirements. Reviewed demand for replacement parts and ordered inventory to fulfil consumer orders. Key Accomplishments• Inspected 800+ products from returns and damages inventory, and either re-packaged into sellable products, scrapped, or salvaged for parts to have for our customers. Established a new procedure for returns/damages to maintain levels, allowing us to re-sell returned or damaged items quicker and credit customers faster. • Re-designed the layout for the way we store our archived (discontinued) products by establishing a list of items and an inventory system to track them (10,000+ products). Established a new process for archiving products as they are discontinued. Show less

Tracked annual Inventory and worked closely with VP, Sales, and Plant Operations to align on warehouse inventory to the inventory tracking tool.Ensured orders were shipped within committed sales shipment dates.Received orders, entered new part numbers, checked operations status of jobs to update ship dates, and updated work in process in company’s database, or Made 2 Manage software.Conducted time studies of operations and created a spreadsheet that allowed sales to know… Show more Tracked annual Inventory and worked closely with VP, Sales, and Plant Operations to align on warehouse inventory to the inventory tracking tool.Ensured orders were shipped within committed sales shipment dates.Received orders, entered new part numbers, checked operations status of jobs to update ship dates, and updated work in process in company’s database, or Made 2 Manage software.Conducted time studies of operations and created a spreadsheet that allowed sales to know how long each specific order will take to ship. Transferred MTR reports into PDF’s so that customers can view part numbers online.Decoded drawings of parts to create a matrix that provided costs and materials needed to aid sales team when receiving an order from a customer. Show less

Rotated in various construction projects from residential to commercial customers.Collaborated with construction team to deliver projects on time and within budget.Managed to learn projects and add process improvement.