Tommy Dean Email and Phone Number

Georgia Southern University Graduate Technology Professional: Provide excellent customer service and support to technical and non-technical end users for complex, business technical issuesEvaluates, troubleshoots, and solves a wide range of problems across standard and non-standard systems, applying sound technical judgement to ensure solutions are practical and thoroughCollaborates with other IT teams and functions to resto service as quickly and effectively as possibleEscalates particularly complex issues to senior members of the support team or other IT teams as appropriate, ensuring communication of findings, steps taken to resolve, reproduce and any other relevant informationParticipates in root cause analysis to identify and resolve underlying problemsConfigures, maintains and updates a wide range of enterprise software applications, in addition to internally developed applications and interfacesStudies and documents specific business and system requirements and plans, schedules and coordinates efforts to install/upgrade various applicationsServes a key role in providing technical expertise for product evaluation, new deployments and updatesFollow established processes and procedures to log, track and complete assigned tasks on time and with great attention to detailContribute to the IT knowledgebase by writing and peer reviewing articles that clearly and fully document team findings, workarounds and known issues etc.Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate softwareProvide support which involves assisting computer system users with hardware, such as desktop computers, printers, scanners, handheld devices, as well as software programs.Schedule upgrades and maintenance without deterring others from completing their work.Assist with the restoration of files from backup system.Maintain confidentiality of data, files and access codes that are encountered while performing duties of support functions.Performs other related duties as required.Recreation Professional:15+ Years Experience in the Recreation Field (volunteer, part time, full time, internship etc.) Winner of the James Edo "Sonny" Miller Award 2021 Excellence in Athletic Programming. Winner of GRPA D2 Agency of the Year Bryan County Parks and Recreation 2019, 2021. Bryans Favorite Recreational Facility 2019/2021 at DeVaul Henderson. Marketing and Visibility board member for District 2. Certified Youth Sports Administrator (CYSA) from National Alliance from Youth Sports (NAYS).