Tommy Gibson Email & Phone Number

Carrboro, Nc

Raleigh, Nc

Morrisville, Nc

Managed an inventory of 4000+ computers, ticket printers and validation systems — including setup, testing, shipping, maintenance and repair.Solely responsible for sustaining the accuracy and integrity of the inventory database, tracking rental equipment from the shelf to client and back, and maintaining accurate records of valuation/depreciation of hardware.In concert with the Operations Department, provided on-site support as needed — occasionally serving as the sole Etix representative on-site.Assisted the Operations Department with troubleshooting equipment problems in the field and coaching clients in the proper setup and use of validation systems and box office hardware.Became an "expert user" of all box office and validation equipment - including 1000+ mobile scanning devices (Symbols, Janams, iPods and netbooks) - and developed the ability to remotely troubleshoot equipment problems users experienced in the field.Responsible for purchasing new equipment and making forecasts for future equipment needs.Programmed ticket validation parameters and zones (access control) into the Etix system to enable proper ticket validation and attendance tracking.Worked directly with venues to ensure that the equipment they received was configured properly and was operationally sound; traveled to venues when necessary to ensure smooth operation.Worked directly with the Sales Department to assess client equipment needs, to help inform the creation of client invoices and to fulfill equipment requisitions accurately and in a timely manner.Oversaw the shipping of all equipment to and from clients with a focus on containing shipping costs while achieving timely delivery and expediting when necessary.

Collected an average of $1.2 million in gross receipts each month. Analyzed AR balances and prepared weekly report for Owners and Controller. Prepared daily sales report and analysis for submission to Sales Team, Management Team and Owners. Responsible for all AR customer relations including reprinting of invoices, credits and POD's (proof of delivery) as requested. Posted daily customer payments to AR system. Prepared and delivered bank deposits daily. Processed all credit card purchases. Processed returned checks from customers and performed related collection activities. Maintained history of bad debt write-offs. Approved credit for new accounts and monitored credit limits. Established COD status for customers as needed. Entered credit memos for advertising, shortships, damaged goods, etc. Invoiced sales and requested monthly statements from foreign consignment warehouses. Entered manufacturing invoices. Processed employee purchases and coordinated payroll deductions with Controller where appropriate. Submitted invoices for third-party licensing.

Contract Position.Responsible for retrieving photographs from central server and/or photographers’ media and "imaging" them (sharpening, adjusting contrast, cleaning-up extraneous details and correcting color where necessary), cropping as needed and posting to appropriate server for layout in newspaper. Also responsible for creating “cut-outs’ and creative images (duotones, drop-shadows, special effects) as requested

Developed signage and displays for retail customers, created packaging for coffees, provided branding/merchandising support and functioned as administrator for company web site. Provided technical support within the office, designed print ads for trade magazines and local publications and coordinated daily implementation of new/updated copy from our Master Roaster and Sales Team while maintaining a consistent look for all digital and printed media (web site, coffee labels, coffee bags, retail signage, training materials, press releases, etc.).

Contract Position.Primarily responsible for the synthesis of financial information and historical/biographical data to create audit reports and financial statements for publication. Provided technical support to administrative staff. Maintained Ernst & Young client document database. Created timelines and cost estimates for client approval. Assigned appropriate departmental billing codes and posted charges to appropriate accounts for time and material costs on completed projects.

In addition to responsibilities as Custom Printing Coordinator, provided on-call technical support for all locations in the Raleigh/Cary area. Performed all computer and printer installations, all software updates, quarterly lease reviews and asset movement, and assisted branches in maintaining compliance with the most current Kinko’s technical policies and procedures. Inspected all networked equipment, assigned proper IP addresses and made appropriate LAN connections to ensure optimum data security. Studied and shared “best practices” among branches to help grow knowledge base and increase productivity / profitability.As Custom Printing Coordinator: Solely responsible for the operation of custom printing department. Provided graphic design services and coordinated outsourcing of all offset printing for commercial and individual clientele. Created proofs for customer approval and arranged delivery of finished product. Maintained archive of artwork, samples and proofs, and kept updated index of customer files. Also responsible for both document creation and digital pre-press work on in-house projects. Served as technical trainer for production team and provided support for customers in computer rental area.

Art/Architecture, Computer Science

B.A., English / Art