Chief of Staff for Corporate & Global Business Officer, responsible for coordinating daily operations for domestic and International Business Sales teams; provide executive and strategic support for an Officer and 1,000+ Sales Leadership Team, delivering $8 billion in annual revenues. In 2017, received recognition for providing outstanding strategic support.Select Accomplishments:• Provide leadership in development of the Global Sales division’s annual business plan, achieving revenue growth of 5.6% in 2019, and 3.5% in 2018 on a $1.2 billion dollar base, achieving 100% sales attainment• Collaborate with Sales Leadership team on major client escalations, developing solutions and implementing best in class processes; as a result, delivered an increase of 9.7% in new annual revenues and customer NPS (Net Promoter Score) increased by 25% in 2019• Spearheaded a reengineering team that performed an industry and market analysis for enterprise and corporate accounts; developed a business strategy to convert to vertical markets, driving over 5% growth in Strategic Revenues across all verticals, while simultaneously reducing headcount by 700• As Chief of Staff, designated as primary point of contact for Finance, Marketing, Pricing, Operations, and HR for the sales team to resolve critical business issues; provided executive briefings to update senior management • Restructured and integrated domestic and global sales teams to capitalize on the synergies of AT&T’s global IP network, providing world-class service to multi-national clients, like LVMH, Adidas, BMW, and Siemens

Provided leadership on financial planning, forecasted budgets, and oversaw preparation of all financial reporting for BIS Sales. Managed a staff of 7 and supported a 1,200-person national sales team that generated $12 billion in annual revenues.Select Accomplishments:• Developed a new business model to improve sales distribution and account leadership by eliminating redundancy of two account teams; integrated wire line and cellular account teams, significantly increasing sales by 25% within two years and grew wireline sales by 100%• Developed and implemented a new Sales coverage model for small business clients that delivered better customer service and higher survey scores • Established sales quotas for a 1,200-person national sales team that increased annual revenues by $60 million plus; based on sales achievements, awarded the company’s most prestigious: Diamond Club Winner for achieving the top 1% of sales for 2011 and 2014

Responsible for Retail Collections Operations for a nine-state region, including managing operating budget and bad debt forecasting for (9) Call Centers, one for each state. The staff included nine managers, 540 Operations employees and 300 Vendor resources. Select Accomplishments:• Developed a more focused debt collection strategy to optimize internal and external resources by outsourcing collections; aggressively reduced bad debt expense by 20% while lowering annual operating costs by $3 million dollars• Provided sales and product training to internal call center employees to upsell customers when discussing billing information; this initiative helped achieve revenue and growth goals, fostered employee motivation and improved productivity• Consistently met and exceeded all call center metrics for efficiencies/effectiveness delivering 30% improvement in call center Avg Speed of Answer rates and achieving 92% customer satisfaction scores