Tommy Applebaum Email & Phone Number

JJELLYFISH is a customer development firm for early-stage enterprise startups. As most startups/new ventures fail to create early revenue and prove their business model, JJELLYFISH exists to make founders successful when the odds are stacked against them.In partnership with you, we help design and validate your sales process by engaging buyers and selling your product. Our goal is to deliver commercial repeatability when acquiring early-adopting mid-market and enterprise customers.

• Identified, sourced and implemented software solutions to improve customer experience and reduce costs • Reduced price per audit from ~$27/call to 67¢/call with new QA Automation software • Reduced wait time and increased self-service drop-offs from 11% to 25% with new IVR trees• Reduced handle time from 17min to 10min by developing custom CRM built to mimic program call flow• Analyzed call center and business operations data daily; managed dashboards and automated reporting

Greater Minneapolis-St. Paul Area

• Managed retail liquor store operations with combined revenue of $27M across 6 locations and 85+ employees• Turned around single location to profitability by resetting store layout, redesigning shelves and retraining staff • Hired 11 new store associates, implemented new employee training and 360-feedback program• Reduced payroll by 30% by implementing digital staffing and payroll tools and optimizing schedule• Analyzed store data, CRM data and customer survey data to recommend introduction of 100+ new products • Doubled consumer email list from 15,000 to 30,000 through grassroots efforts, flash sales and digital advertising • Grew weekly flash-sale digital marketing program to drive incremental $520,000 annual sales• Led and implemented new partnerships with Postmates and Drizly, adding $6,000 incremental monthly revenue• Organized, marketed and hosted 12+ product and customer events, reaching 3,000+ customers

Operations/Leadership:• Managed national driver pool of 500+ active drivers across 7 markets, including weekly scheduling, driver communications, incentive programs, orientations, promotions, technical issues, and $300,000+ monthly payroll• Supervised and trained team of 3 Associates; developed 7-day training to effectively scale the department • Analyzed KPIs and created new driver funnel that reduced on-boarding from 14 to 2 days and resulted in a 30% reduction in on-boarding costs: Hired and on-boarded 1,000+ new drivers, tripling the community in 9 months• Led cross-functional team to implement Intuit Workforce, Lesson.ly, Checkr, Zendesk, Gusto and When I Work• Promoted from Community Associate after first 3 monthsMarketing:• Grew applicant pool to 25,000+ drivers through newly developed community growth marketing strategy• Represented Washio at 5 job fairs, oversaw social media, and created paid and organic digital campaigns • Organized weekly e-bulletins and quarterly driver meet-ups to increase driver retention and improve morale• Resolved 200+ complex customer claims, finding equitable solutions for customers, vendors and Washio

Project Management/Business Development:• Oversaw daily organizational responsibilities for 25+ existing film projects; worked closely with writers, directors, actors, studio executives and staff to ensure project execution and timetable• Assisted in end-to-end production operations for 5 films with budgets ranging between $2M-$40M• Redirected 33% of media resources to digital after researching and presenting opportunities to executive team• Evaluated the spec market and prepared daily reports to 10-person exec team with actionable recommendations • Sourced material for director Shawn Levy (Principal)

Bachelor Of Science (B.S.), Entrepreneurship & Corporate Innovation

Nanodegree, Programming For Data Science With Python & Sql

Education record