Tom Brown Email & Phone Number

London, England, Gb

London, Gb

Principal Consultant and Team leader at a creative tech company specialising in AI and data. My primary client role sees me acting as a Product Manager at Anglian Water:- Product Manager for the Event Management Platform (EMP) overseeing a budget of £1.5m p.a. and a product squad comprised of: Scrum Master, User Researcher / UX Designer, UI Designer, Business Analyst, 4 x developers.- Developed the product vision, strategy and roadmap for the solution (EMP) aligned to the strategic priority to tackle escalating regulatory penalties and declining customer engagement scores.-Led on service blueprinting the end to end service with users to understand pain points and design a compelling, valuable future state. Additionally, oversaw the design and development of multiple integrations to deliver a solid end to end experience in a complex enterprise architecture.- Responsible for continuous improvement of the platform via turning user feedback into prioritised, refined user stories with acceptance criteria as well as identifying and mitigating technical debt and risks.- 90% of users report that the platform has improved how they manage their workload, lead times from event awareness to event management have been cut, legacy systems decommissioned, internal and external call traffic reduced through digital collaboration and more proactive customer communications.

London, England, United Kingdom

Senior Business Analyst at the largest commercial property development and investment company in the United Kingdom. Key responsibilities include:Product Owner activities across the full lifecycle of products and services including: defining and prioritising user needs, defining acceptance criteria, creating product vision, writing business cases and defining value and measures of success for new initiatives.Delivery Management of initiatives (Agile and Waterfall) ensuring projects delivered to time, cost and scope constraints. Also responsible for Change Management of implemented products and services, utilising the Prosci ADKAR model and ensuring projects were delivered in line with the IT Strategy.Introducing new skills into the existing business analysis team, creating a toolkit to drive new design and user research methodologies including: design thinking, service blueprinting, customer journey mapping, usability testing and various user research techniques.Coaching effective product ownership to project and product sponsors

London, United Kingdom

Senior Consultant - Rainmaker SolutionsSenior Digital Transformation Consultant, carrying out a range of roles across various client engagements including:Senior Delivery Lead, Ofsted: Senior Delivery Lead, Planning Inspectorate: Project Portfolio Lead and Delivery Manager, HS2: User Research Lead, HS2: Delivery Lead and Senior Business Analyst, Newham Council: Delivery Lead, Ealing Council: Business Analyst / User Researcher, UKTI/FCO:

London, United Kingdom

Westminster, London

Led on communications and stakeholder engagement for the Office for Life Sciences (OLS), a joint Department for Business, Innovation and Skills and the Department of Health function. My role was to maximise awareness across our wide range of stakeholders from Government and Industry of the aims and objectives of the relatively new OLS, which included making the UK the destination of choice for life sciences research and investment, exploiting the UK’s science base and our unique NHS to improve patient outcomes and contribute to economic growth.

Westminster, London

Managed the communications & engagement strategy & pipeline for the Home Office’s Technology Transformation Programme and was responsible for both internal communications to staff as well as external communications to stakeholders such as suppliers. As well as producing general communications. Pro-actively harnessed new media formats such as webcasts to deliver our messages to a wide external audience and successfully set up a volunteer staff engagement network to engage via user research to validate our users’ requirements ensuring the programme delivered fit for purpose solutions to the varied spectrum of Home Office staff.

Westminster, London

Newcastle Upon Tyne