Tomos Jones, Crme Email & Phone Number

Greater London, England, United Kingdom

Greater London, England, United Kingdom

Greater London, England, United Kingdom

As a Manager of Customer Success, I am a trusted advisor to our customers, helping them succeed with our platform and ensuring they receive maximum value from our solution. In addition to managing the operational relationship between Duetto and an assigned portfolio of hotel customers, I am responsible for understanding customer requirements, managing implementation, and driving adoption. ● Manage all post-sales activity (onboarding, personalised training, continued support) for customers through strong relationship-building, product knowledge, planning, and execution● Maintain a deep understanding of our product, analyse data to determine market trends and speak with customers about the most relevant features/functionality for their specific needs● Ensure success of hospitality professionals and/or Directors of Revenue in maximising revenue for their property● Conduct regular check-in calls and perform monthly reviews to ensure application adoption● Troubleshoot technical issues/potential issues with partners to ensure appropriate and relevant internal support is in place● Collaborate across the necessary Duetto departments for the identification/tracking of enhancement requests● Serve as the voice of the customer and provide internal feedback on how we can better serve our customers● Collaborate with the Customer Success team to identify and establish Duetto best practices within the region

London, Greater London, United Kingdom

Cluster Revenue Manager for a leading Hospitality Management Company; working across Hilton, Marriott & IHG brands. I’m a proficient user of IDeaS, ONQ PM, OnQ R&I, One Yield, HPP (High Performance Pricing), MarRFP, Opera PMS, Concerto, Amadeus, OTA Insight & STR Reporting. I manage all aspects of pricing strategy, with a focus on yield management to maximise the utility of our inventory. I define and evangelise best practise of all system capabilities with the aim of occupancy and revenue growth. Commercially minded with a keen eye for detail, I deliver value to my team and the business. ● Daily reviews and implement room accommodation and rate inventory controls● Manages Group and Transient inventory for all hotels in cluster● Proactively reviews Demand Calendar for the hotels daily to maximise RevPAR and profit through effective pricing and inventory strategies● Responsible for quoting for groups and supporting hotels in managing groups in line with contracts and according to demand, including reviewing all tentative and definite group bookings in PMS to ensure accuracy● Conducts weekly revenue meetings with hotels providing reports on the hotel performance historical and future business on the books, as well as upcoming yield strategies● Reviews sales account production monthly with sales team to identify patterns & volume of production to agree appropriate actions are taken● Writes and reviews end of month revenue reports for each hotel such as booking pace, competitive share analysis and segmentation reporting● Maintains historical data on events and performance, tracking effectively for future strategy setting

London, Greater London, United Kingdom

Group Revenue Manager for an international hotel group during a period of rapid growth. Reporting directly to the Revenue Director, I managed all aspects of pricing strategy, yield maintenance and maximised the utility of our inventory. Contributed to a 13.7% YoY revenue growth across a portfolio of five hotels.●Accountable to the CEO for the owned hotel revenue and profit throughdevelopment and implementation of effective inventory and pricing strategies based onfuture demand forecasts, current trends and historical data.●Communicated revenue management strategic vision to leadership team at easyHotel.●Responsible for determining the optimal mix of business and managing distributionstrategies on all channels to increase revenue and drive market share.●Established credentials and authority with the operations team and develop a strongworking relationship with the wider management team of easyHotel. Gain theconfidence of the operations team, CEO and Board as a high calibre individual who canlead the overall performance and direction of the hotel operations.●Responsible for driving market share and revenue performance throughproper pricing, inventory controls and mix management, having developed an overallpricing strategy which includes all market segments and distribution channels.● Focused on lowering distribution costs and driving room nights to the easyHotel brandedwebsite● Collaborated with the Marketing Manager and Hotel Teams regarding soft spot needsin hotel.● Closely monitor competitive pricing and understand impact of relative pricing decisionson hotel performance.● Assist the Operations Director to improve total hotel revenue performance by analysingfranchisee revenue management strategies and by sharing best practices and keylearning’s with franchisees.

London, United Kingdom

Hilton’s London Cluster office is responsible for the reactive sale of groups, conference and events at 7 properties with over 2000 bedrooms and 65 meeting spaces. Recognised as Commercial Team of the year in 2016 I played a key part of the team’s success.● Dedicated Groups, Conferences & Events yield manager for Hilton London Canary Wharf, Doubletree by Hilton London – Docklands Riverside, Hilton London Green Park and Hilton London Hyde Park● Developed sales strategies to ensure key corporate and convention dates yielded to drive REVPAR● Worked with internal teams to ensure group bookings are managed and remaining rooms yielded as appropriate● Lead daily detail and weekly commercial focus meetings● Conducted displacement analysis and provided recommendations to improve profitability ● Owned and managed the demand calendars used by all sales executive as pricing guidance● Owned Group, Conference and Event hotel budgets● Assisted in the management, training and development of a 27 member strong sales team● Advised on best practise and shared ideas across the Hilton Group

Newport, United Kingdom

Celtic Manor Resort is a destination property that comprises of four hotels, ten luxury lodges, two farmhouses, three championship golf courses, two spas and eight restaurants.● Ensured rate strategies are implemented, updated and documented● Managed rates and availability across extranets and channel management systems to ensure third party rate parity● Managed physical inventory and overbooking levels in Ideas and Opera● Provided reporting to senior managers which helped define sales strategies● Owned weekly, monthly and annual forecasting● Configuration in Opera using rate manipulation techniques such as rate flexing and day types to ensure they match the current sales strategy and availability● Billing daily for all conference and events held at the resort● Ability to prioritise and organise multiple work assignments and delegate responsibility where needed effectively● Supported system change within the resort, when Opera Multi property was installed – Moving bookings and rebalancing inventories between the Resort, Manor House and the Newbridge on Usk● Operational knowledge and demonstrates expertise of Opera, Rate Tiger, Laterooms/Booking.com Extranets, Excel, and Word

Cardiff, United Kingdom

The Cardiff Marriott hotel is a four star property located on Mill Lane the thriving cosmopolitan heart of the newly developed city centre. The hotel boasts 184 room including three suites and ample on site car parking.

Cardiff, United Kingdom

The Holiday Inn is a three star property located on Westgate Street the heart of sport in the Welsh capital, as it is within paces of not only the Millennium stadium, Cardiff Arms park and Sophia Gardens.