Thomas O'Shaughnessy

Thomas O'Shaughnessy Email and Phone Number

Sales Executive Candy and Confectionary Industry @ Original Gourmet Food Company
salem, new hampshire, united states
Thomas O'Shaughnessy's Location
Windham, New Hampshire, United States, United States
Thomas O'Shaughnessy's Contact Details

Thomas O'Shaughnessy personal email

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Thomas O'Shaughnessy phone numbers

About Thomas O'Shaughnessy

Throughout my career, I’ve proven my business operations savvy by delivering sustainable, measurable process and performance improvements. I specialize in enhancing business operations from the ground up, and have a history of refining hiring and training processes to produce high-producing sales and support teams. I believe that continual improvement is key to sustainable business success, and constantly strive to implement new metrics and performance indicators in order to identify potential obstacles and formulate strategic plans of action. I began my career as a sales representative for software development firms, and I consider myself to be a client relations expert. During my progression to positions of senior leadership, I have consistently secured new contracts while developing existing accounts to outperform sales and revenue goals. Some of the accounts I have managed include Oracle, AT&T, Cox Communications, Anheuser-Busch, and The Center for Disease Control.If you are searching for an innovative, results-driven Director of Operations or find yourself in need of a client satisfaction expert, please don’t hesitate – let’s connect!

Thomas O'Shaughnessy's Current Company Details
Original Gourmet Food Company

Original Gourmet Food Company

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Sales Executive Candy and Confectionary Industry
salem, new hampshire, united states
Website:
ogfc.net
Employees:
36
Thomas O'Shaughnessy Work Experience Details
  • Original Gourmet Food Company
    Sales Executive
    Original Gourmet Food Company Jun 2022 - Present
    Salem Nh
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  • Jill & Co. Realty Group
    Realtor In Nh And Ma
    Jill & Co. Realty Group Jul 2016 - Present
    Salem, New Hampshire, United States
    View
  • Medicus Healthcare Solutions
    Operations Manager Emergency Room Medicine
    Medicus Healthcare Solutions Aug 2016 - Jul 2020
    Windham Nh
    View
  • Ecoast Marketing
    President
    Ecoast Marketing Sep 2014 - Mar 2016
    New Hampshire
    Description: Oversee all aspects of daily operations, from staffing and performance to sales planning and budget administration. Create and manage cross-functional teams to develop marketing strategies and service initiatives, and continuously evaluate internal processes. Liaise with C-level executives and clientele to forge lasting business partnerships.KEY ACCOMPLISHMENTS:- Slashed costs by 45% and improved gross profit through the implementation of new fiscal controls. - Improved service offerings, resulting in the acquisition of new clients, including Oracle, Polycom, and MobileIron
    View
  • Ecoast
    Vice President Call Center Operations
    Ecoast Oct 2013 - Sep 2014
    New Hampshire
    Description: Drove all operational activities, with special focus on streamlining existing processes to maximize productivity and reduce costs. Assessed markets, forecasted trends, and created strategic plans of action to ensure sustainable success. Assumed hands-on role in the recruitment, hiring, and training of staff; served as mentor and coach to junior personnel.KEY ACCOMPLISHMENTS:- Sparked 35% increase in daily agent leads through the design and rollout of new staffing processes. - Secured $175K in savings by spearheading the adoption of new quality practices that minimized lead returns. - Expedited agent onboarding and increased productivity by introducing a revised training program.
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  • Hubspot
    Support Engineering Manager
    Hubspot Jun 2012 - Sep 2013
    Cambridge, Ma
    Description: Directed customer relations, human resources, and performance improvement efforts for 24/7 team comprised of 45 support engineers and supervisors. Managed staffing levels, planned and administered budgets, and implemented metrics to measure staff performance. Worked closely with senior leadership to improve customer communications.KEY ACCOMPLISHMENTS:- Deployed numerous service improvements designed to enhance customer satisfaction, including the implementation of LogMeIn chat, tiered customer call routing, and Cisco phone system integration. - Championed the institution of a knowledge base system, leveraging Knowledge Center Support methodology. - Spearheaded creation of new team which served as liaison between support and development staff to identity which call drivers could be resolved with software code changes.
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  • Plumchoice
    Director Of Operations
    Plumchoice Aug 2009 - Feb 2012
    Billerica Ma
    Description: Supervised daily efforts of 150+ support technicians, inside sales representatives, and team supervisors who worked in support of AT&T, Verizon, Cox Communications, and HP. Continuously evaluated team efficiency and client satisfaction, and engineered projects to optimize training processes, service delivery, and client relationship management.KEY ACCOMPLISHMENTS:- Maximized revenues through the design and enaction of several sales incentive programs. - Implemented metric reporting for clients and senior management, resulting in targeted overviews of key sales and service indicators.
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  • Oracle Corporation
    Technology Account Manager
    Oracle Corporation Oct 2002 - Jun 2009
    Description: Delivered technology consulting services to accounts across the Northeast, and served as key customer contact for major clients. Composed project proposals to augment database, business intelligence, and portal service offerings, and presented regular status updates to senior management. KEY ACCOMPLISHMENTS:- Outperformed $1.5M sales quotas year after year by more than 195%; earned $5M+ in sales in 2007 alone.- Won several new contracts in 2009, including $266K with Wellington Management and $295K with Monster.com.
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  • Rsa Security
    Account Manager
    Rsa Security Jul 2000 - Oct 2002
    Bedford, Ma
    Description: Leveraged communications and relationship-building expertise to manage and expand major accounts, including contracts with Anheuser-Busch, Phillips Petroleum, Edward Jones, Center for Disease Control, and Computer Science Corporation. Presented authentication and network security options and forecasted quarterly sales results.KEY ACCOMPLISHMENTS:- Generated $500K in new business in 2001 due to extensive prospecting and creative pitching.- Named Inside Sales Rep of the Year in 2001, Q2 2001 Corporate Representative, and Q2 2002 MVP at Mid-America sales meeting for consistent exceptional sales performance.
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  • Cbe Technologies
    Cbe Technologies
    Cbe Technologies 1997 - 2000
    Andover, Ma

Thomas O'Shaughnessy Skills

Account Management Business Intelligence Management Call Centers New Business Development Sales Process Professional Services Saas Sales Selling Operations Management Sales Management Solution Selling Salesforce.com Direct Sales Enterprise Software Business Development Call Center Lead Generation Customer Satisfaction Leadership Crm Customer Relationship Management Erp Customer Service Software Project Management Data Warehousing Cross Functional Team Leadership Program Management Strategy Networking Consulting Strategic Partnerships Remote Infrastructure Management Cloud Computing Vendor Management Software As A Service Inbound Marketing Remote Management Customer Retention

Thomas O'Shaughnessy Education Details

Frequently Asked Questions about Thomas O'Shaughnessy

What company does Thomas O'Shaughnessy work for?

Thomas O'Shaughnessy works for Original Gourmet Food Company

What is Thomas O'Shaughnessy's role at the current company?

Thomas O'Shaughnessy's current role is Sales Executive Candy and Confectionary Industry.

What is Thomas O'Shaughnessy's email address?

Thomas O'Shaughnessy's email address is to****@****dco.com

What is Thomas O'Shaughnessy's direct phone number?

Thomas O'Shaughnessy's direct phone number is +197880*****

What schools did Thomas O'Shaughnessy attend?

Thomas O'Shaughnessy attended Plymouth State University, Plymouth State University.

What skills is Thomas O'Shaughnessy known for?

Thomas O'Shaughnessy has skills like Account Management, Business Intelligence, Management, Call Centers, New Business Development, Sales Process, Professional Services, Saas, Sales, Selling, Operations Management, Sales Management.

Who are Thomas O'Shaughnessy's colleagues?

Thomas O'Shaughnessy's colleagues are Megan Salem, Gloris Gold, Mert Güçer, Kyle Mccann, Jeffrey Servito, Reyhan Berre Peker, Mohsin Hakeem.

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