Tom Parker Email & Phone Number

Havant, England, United Kingdom

Botley, United Kingdom

* Understanding and scoping an opportunity, distilling key arguments and analysis while providing robust recommendation.* Supporting with the handover of signed off businesses cases into project management for delivery.* Seeking and assessing opportunities across all aspects of IS provision, both internally for Babcock and externally for our customers. This might include document analysis, requirements workshops, surveys, site visits, business process descriptions, task and workflow analysis as required.* Critically evaluate and challenge information gathered from multiple sources in order to gain a true understanding of the real business drivers and constraints affecting Babcock’s IS provision. * Taking responsibility for leading and delivering initiatives to cost, schedule and measurable benefits. * Building and maintaining good and productive relationships with senior stakeholders in the IS organisations and the wider business. * Supporting further emerging requirements as agreed with the Strategic Development Manager.

Southampton, United Kingdom

Responsible for implementation and development of business systems used by and related to the Air & Land Department of Carnival UK (responsible for booking flights and hotels for customers, crew and corporate travellers).Business Systems Analyst for implementation and enhancement of automatic crew flight booking system saving ~£300,000 per year. Key interface with subject matter experts. Currently responsible for relationship with software vendor.Project team member on creation and implementation of B2C website enabling flight seat selection which generates ~£1m profit per year. Responsible for requirements engineering, project organisation and liaison between the business, IT and two software suppliers.Owned end-to-end improvement process for internal quality control tool reducing manual effort by ~50%. Key activities included requirements gathering workshops, development work and organising testing/implementation phases.Communication interface between the business and IT department/suppliers to ensure successful progression of projects and resolutions, translating business knowledge into excellent solutions.Contribute to IT projects (small – large) on behalf of the user community including their scoping, prioritisation, business case generation, planning, resourcing, organisation, and implementation.Subject matter expert adding value to projects across business including B2C website redesign aiming to increase site conversion rate and boost gross revenue by +2%.

Southampton

Responsible for delivering end-to-end system upgrade projects.Migration of Cunard brand onto Carnival global reservation system.Increased global distribution system functionality to boost sales including the online launch of Cunard brandConverted hotel/tour functionality in reservation system to deliver commercial flexibility and financial visibility.Pioneered ‘Customer Journey’ process improvement programme focussing on delivering customer service benefits to drive increased profitability and operational efficiencies.

Southampton, United Kingdom

Leading, training and motivating a team of Systems Administrators and a Print Room Controller.Accountable for the accurate, reliable and timely set up and administration of in-house reservation systems.Responsible for ensuring reliable customer documentation production.Running projects such as functional enhancements, system testing and commercial prototyping.

Southampton, United Kingdom

Conducting system setup and maintenance on in-house reservation system. Accurately input data, configured the system and resolved issues.Providing support to company-wide stakeholders including 170 Reservation Agents. Assisted in the introduction of company’s first online distribution systems.Created a Helpdesk to support travel agents using online reservations systems. Provided second line technical support to the helpdesk.Developing MS Access reports to provide scheduled and ad hoc information for both our ships and shore based operations.Printing and controlling the distribution of management information reports and customer documentation.

Romsey, United Kingdom